It's been a few months since I've written about the long distance debacle I suffered at the hands of Sprint and GTC Telecom. My complaints to the FCC had fallen on deaf ears. No response.
A few weeks ago I decided to give it another try.
They replied.
No! My complaint had to do with Sprint's actions once they found out this was a mistake, not the slamming itself, which I believe was a series of unintentional human errors.
I followed with this.
It is possible you have confused separate filings I made - the first one which was referred to my state and did concern slamming. Unfortunately, I do not have each individual letter I sent to the FCC in front of me. However, the complaint I am asking you to look at concerns Sprint's objectionable actions was accompanied by full documentation, including copies of correspondence and bills.
I respectfully request you revisit this, since during Sprint's actions they relied on their interpretation of FCC rules to allow them to act in bad faith.
Sincerely,
Geoff Fox
Again, they misread... or didn't read my letter, because I got back.
For information on what your rights are and how to file a complaint with us, visit our web site www.fcc.gov/cgb/complaints.html.
I couldn't believe it. Maybe I was going nuts. The concept didn't seem so difficult for the FCC which deals with phone companies all the time. I gave it one last try.
This is important, because Sprint felt your rules gave them the ability to charge me for these calls even after they knew it was not my doing. Further, when the State of Connecticut did not act quickly in responding to my complaint, your rules allowed Sprint to act as if I didn't make a complaint at all!
Will you please read my letter and let me know.
Geoff Fox
I attached the long descriptive letter I had sent months ago (and was published here)
It wasn't long before I got a reply.
Wow! Exactly what I wanted to hear.
This is no assurance that action will be taken. Sprint is big enough to make systemic change difficult at best. But maybe I will be heard. What was done to me was probably done to others as well. That's what should perk up the FCC's ears.
When a company tries as hard as Sprint does to isolate the public from managers and officers who are authorized to make decisions or take action, it's worth being persistent. At least to me it is.
There will be follow-ups
Blogger's note: Early on, this thread became a 'category' on the blog, meaning you can read it all in real chronological order by clicking here.
