A Modern Buyer’s Quandary – My EBay Story

I’m a 21st Century guy. I buy online all the time. That’s why tonight, I am the proud recipient of this:

Item Not Received Dispute Open: Case #PP-448-713-624

Damn!

I have become obsessed with time lapse photography, so I bought an intervalometer. That’s the instrument that rhythmically fires the shutter on my still camera, making the time lapse happen.

It was a good price from an EBay seller with an excellent and long track record. Sure he was in China, but I’ve bought from there before.

Because I had a small balance, two thirds of my purchase came from it, the rest from my credit card.

Today, 10 days after the sale, I went to show someone at work what I’d bought, only to find the listing gone. The seller’s gone too!

10:45:09 PM AgentGrace G.

the item has been removed on the site by our Trust and Safety Department due to listing violation.

10:45:19 PM AgentGrace G.

So the sale may be considered null and void.

10:45:39 PM AgentGrace G.

In this case, what you can do is to contact PayPal to file a claim to get a refund.

I can tell you from past experience, Grace wasn’t about to reveal what had gone wrong. EBay had done to my seller what George Bush wishes he could do to photos of him in front of the “Mission Accomplished” banner! They made him disappear.

She added, “It’s a good thing that you paid it through PayPal as they offer money back guarantee.”

That would be great… except:

If the claim is decided in my favor, will I get all of my money back?

If a claim is decided in your favor, PayPal will make every effort to recover funds from the seller. The amount of money you are eligible to receive depends on a number of factors…

I’ll spare you the rest.

PayPal is owned by EBay, which is great, when it benefits them. When it doesn’t, they might as well be the Israelis and the Palestinians… and I’m some poor shnook from Gambia sent by the UN to stand between them.

I’ve chatted, been on the phone, and now filled out some forms. I’ve got a dispute going which PayPal promises to try and resolve it within thirty days. They’re promising to try, not promising to do. That’s the same as promising nothing.

So, what do I do? Should I plunk our another $50 and wait while someone else in China fills my order? None of these intervalometers with the proper cabling for my camera seem to exist in the states.

It’s possible my order could still come. It’s only been 10 days, which includes two weekends. China is still pretty far when surface transportation is being used. And, he could have shipped before EBay whacked him.

Tonight, I am frustrated and EBay’s the center of my frustration.

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