Will You Destroy That Fax, Mr. Fox?

We just came off COBRA. If you understand what COBRA means, my sympathies. Now our health insurance is through Anthem Blue Shield Cross.

We just got our first paper bill in the mail. It was addressed to me and some unknown woman. Helaine’s name is listed elsewhere where it should be, but not on the first page.

I called Anthem and worked my way through the phone tree. Awful. When I finally reached the end of the chain I was told there would be nine minutes more to wait.

Mr. Robinson answered. That’s a first. Last name only.

I explained what I’d received, but he was confused. I offered to fax it to him, “Attention: Mr. Robinson.”

It took a little time. He called back.

“I have reported your breach,” he said.

Excuse me? I tried to get him to explain. It was all very confusing. What breach?

Then he said, “Will you destroy that fax, Mr. Fox?”

It didn’t register the first time, but he repeated himself and he was emphatic. Now I understood.

Geoff: “HIPAA?”

Mr. Robinson: “Yes.”

I asked if we were on a recorded line and when he said yes asked if my insurance was valid. He said, “Yes.”

I have no idea what happened, but it wasn’t good. I expect paperwork is coming my way.