My Mainly Free Phone Line

With my new web design business almost ready, I realized I needed a phone number. I’d rather use something other than my cell.

Google has free phone numbers for anyone with a Gmail account. I’ve got one.

Actually a I’ve got a few. Shhhh.

I can use Google Voice from my cell, home phone or computer.

That doesn’t tell the whole story. These Google numbers are cumbersome to use. Making a call is a multistep process.

Last week I stumbled upon a little box that makes Google Voice work exactly like an old fashioned home phone. I bought an OBI100 on Amazon.

As far as I can tell the OBI100 fools Google Voice into thinking it’s talking to your computer. Does it really make a difference?

Setup took a few minutes and was simple. The OBI100 has a little wall wart that brings it power, an ethernet cable to hook to my router and a place to plug my phone. Configuration was done through a web browser.

As with most VOIP phones, this line will not connect to 911. That’s important, but not in this circumstance where the phone is one of many.

Like I said, Google Voice is free. It has been free for years, though each year Google warns it could become a paid service in the next year. In other cases where Google has moved free services to a pay model, the price has remained very low. I expect that here as well.

The OBI100 itself was $38. So, for $38 I get a phone line with voicemail and free domestic calls for this year and probably the foreseeable future with no monthly charge!

It does seem too good to be true, doesn’t it?

How Much Longer Will We Pay For Phone Calls?

Basically I have flat rate service and both at&t and I know it! It’s just neither of us is saying it aloud.

I spoke with my friend Peter Mokover earlier today. That’s him in the screengrab from our Skype call. Peter’s located just south of Atlantic City.

There was a time when we’d worry about the cost of this long distance call. Now, who cares?

Let me show my age for a second. When I was growing up prices for long distance calls varied depending on the time of day.

Daytime rates were outrageous. Evenings were cheaper. Late night, calls after 11:00 PM, were cheaper still.

Phone companies offered person-to-person and collect calls. They existed to shield you from paying dearly for calls that didn’t quite work out. Do those services even exist today (other than for calls made by prisoners)?

When I was growing up there was only one way to make a long distance call–AT&T. Starting in the late seventies new long distance companies like Sprint&#185 and MCI arrived. By dialing a code or later switching your provider entirely you could put your long distance bill on a diet.

Steadily year-by-year the cost of long distance calls have come down. For the last few decades people have been predicting the end of billing individual phone calls entirely. It’s not here officially, but for me and I suppose many of you it’s the practical reality.

I buy a cell package for my family. We share 1,400 minutes per month. On top of that all mobile-to-mobile calls are ‘free’ as are calls to my ten number “A-list.” Calls after 9:00 PM or on the weekend don’t count either.

Better than halfway through our current billing cycle we’ve used 194 of our 1,400 minutes. At the same time we’ve used nearly 1,800 minutes where the meter’s not running!

If it made sense I could cut my minutes even farther. With Google Voice’s “Click2Call” I can make outgoing calls which look like incoming calls from one of my “A-list” numbers. Practically speaking that means unlimited unmetered calls!

No wonder we have 6,002 rollover minutes available!

My cell provider at&t isn’t stupid. If I tried to cut my bucket of minutes below the allotted 1,400 I’d lose a bunch off those otherwise “free” call programs.

Basically I have flat rate service and both at&t and I know it! It’s just neither of us is saying it aloud.

The downward pressure on phone rates isn’t over yet. My call to Peter was made via Skype. It was free.

The video call was about as effortless as can be. If there’s lag I didn’t feel it. Beyond that Skype has figured out how to cancel the echoes and other disturbances that come when both Peter and I use microphones and speakers (as opposed to somewhat sound isolating handsets). And though I made the call on my desktop PC I’ve got Skype on my cell too!

Skype is good, but it’s not the end of this technology shift. There are and will be more methods of moving voice and video over IP networks instead of the switched long distance we’ve all been using. The one thing I’ll guarantee is none will have an incremental cost.

Sometime within the next few years we’ll start paying for a data bucket on our phones. Use that data any way you want; no more billing for calls. That would allow the telcos to get back in the business of making a little cash on individual phone calls.

We’re going to have to start thinking differently about how communications works and how we buy it. If you buy smart you’ll surely save.

&#185 – Sprint actually began as part of a railroad! Southern Pacific Railroad had excess microwave and later fiber capacity from the lines it ran along its right-of-way. That’s how they routed calls in competition with AT&T. Sprint actually stood for “Southern Pacific Railroad Intelligent Network of Telecommunications.”

Oops: Google Voice Transcription

Unfortunately Google Voice’s automated transcriptions are consistently dicey. Case in point is a message I just received.

I use Google Voice as my voicemail provider. It’s free and works pretty well. I get a transcription of each incoming message, often easier than listening to the voicemail itself.

Unfortunately Google Voice’s automated transcriptions are consistently dicey. Case in point is a message I just received.

What was said: I miss you as a weatherman

What was transcribed: I miss you as a lesbian

The technology still leaves a little to be desired.

Google Voice Is Almost Good Enough

I have no clue how it can be sustained for free, but I’m not claiming to be the smart guy here. I fly coach. The Google founders have a large luxurious jet.

I got an email from a friend yesterday. What was that thing where she could send text messages but not use her cellphone? The answer is Google Voice. It’s an interesting product that does a lot and stops short in a few functions that would make it a killer!

As with most of what Google does I’m not sure why they do this or where their money is made. It’s offered for free.

I have no clue how it can be sustained for free, but I’m not claiming to be the smart guy here. I fly coach. The Google founders have a large luxurious jet.

Google Voice starts simply by giving you a new, additional phone number. The number itself can be in your local area code or nearly anywhere else.

I got one for Stef with a Southern California area code with the thought she’d give it out and look local while Google Voice would sneakily (and freely) transfer the calls to her 203 cellphone. As far as I know she’s never used it.

The number comes with sophisticated voicemail which automatically transcribes messages to text and forwards them to you as a text message or email. The transcription is horrendous, but usually usable. The voice message is preserved just in case.

The Google Voice account can be set up to ring many separate phones from any incoming call. It would be nice if my friends with home, work and cell numbers used one Google Voice number. Instead of hunting them down all their phones would ring! So far none have used this–including me.

Like a cell phone Google Voice can be used for texting. If your cellphone has a data plan you no longer need a separate texting plan. It only handles text, not pictures. Too bad. I don’t know anyone who’s dropped their text plan for Google Voice’s free service even though it can be used from cellphones and computers.

All these things work. They work work reasonably well. Why aren’t they used? Is GV too kludgy… still lacking enough integration to make it an easy decision? Maybe. It still looks like a service designed by engineers for engineers.

Recently Google Voice released (and Apple finally accepted) an app to bring GV to iPhones. It was an immediate install for me!

It’s pretty slick, but every time you make a call through Google Voice it connects by first dialing through your cell account. Why doesn’t the Google Voice app use VOIP&#185? This one simple step could alter the cellphone landscape forever. You could buy a cellphone with a data plan only and no minutes or text plan.

Google Voice has loads of potential, but seems flawed in execution. Maybe that’s Google’s want. Maybe they don’t want it to be more popular than they’re capable of handling. More likely they’re showing what happens when a company gets big and products must satisfy too many managers and departments.

The difference between good and great isn’t that large, but it’s enough to inhibit use. Google Voice is good, not great.

&#185 – VOIP is voice over Internet protocol. It simply means calls are originated through the Internet and enter the ‘normal’ phone network late in the game. VOIP calls are data and shouldn’t use allotted cell call minutes.

Crazy Phone Tricks For Stef

She doesn’t want to lose touch with her friends by changing the number. At the same time she wants people in California to know she lives there–especially potential employers.

Stef lives in Southern California, specifically the San Fernando Valley aka 818. Her 203 cellphone is still associated with life in Connecticut. It’s the number all her friends have.

She has a problem!

She doesn’t want to lose touch with her friends by changing the number. At the same time she wants people in California to know she lives there–especially potential employers.

There is a solution that’s free and (of course) it’s from Google!

She’ll be getting a Google Voice account. There are lots of ways to use it, but for Stef it will be a virtual phone number. Dial either her Connecticut or California numbers to ring her cell phone. Google Voice can be programmed to ring other phones too, but this is a start.

The number comes with free texting and nearly understandable written transcription of voicemails. Of all the things Google does transcribing voicemail is the thing it does worst!

As always I have no idea what the business model is or how Google plans on making money from this service. It’s just there.

All Stef has to do now is pick an area code (she can choose any in SoCal or nationwide) and select a number.

It seems too good to be true. It’s not.