Our Southwest Airlines VISA credit card, from First USA, has become a royal pain in the ass. The problems started almost immediately when we got the card in March. We were ‘declined’ more than once for security purposes and now because our magnetic stripe wasn’t read correctly (2 different cards in 2 separate readers) declined again.
Even in cases where First USA knew they would ‘decline’ our next transaction, they never called, leaving that responsibility to the gas station attendant or grocery store clerk.
What service does my yearly service fee buy me?
Today we received a letter saying that a $5,000 payment by check had been returned to them, account closed. I immediately went to the computer, checked the account, and it’s fine. This being Saturday, there’s no one at the bank to speak to. The woman at First USA was incredibly rude and made it clear that First USA is too big to service it’s customers on a personal basis.
This will be fixed, but I am steamed.