Oh What A Bad Feeling – Toyota

The public trust is not easily obtained nor should it be taken lightly. Toyota has been behind on this story at every step. It’s not going away.

toyota-logo.jpgOh Toyota. You are this close to becoming a business school teaching lesson. You are this close to becoming Bon Vivant Vichyssoise! Never heard of Bon Vivant? Read on.

Back in the early seventies there was a food company named Bon Vivant. They made high end canned soups under their own name and for others. I’ll let the NY Times pick up the story:

On an early July day in 1971 when it was too hot to cook, a couple in Westchester County, N.Y., sat down to a meal of Bon Vivant vichyssoise, a soup often served chilled (and in this case, straight from the can). The soup tasted funny, so they didn’t finish it; within hours he was dead and she was paralyzed from botulism poisoning. F.D.A. investigators found five other cans of vichyssoise from the same batch of 6,444 that were also tainted with botulism, and spot checks of other products raised questions about the company’s processing practices, so the agency shut down the plant and told the company to recall all its soups.

Bon Vivant tried to fight the recall, calling it an overreaction to a highly isolated problem, but it soon became obvious that few consumers would touch anything with Bon Vivant on the label. And because it was known that the company manufactured store brands as well as its own, people started to be suspicious of every kind of canned soup on the shelf. Bon Vivant filed for bankruptcy within a month.

Instead of getting ahead of the story Bon Vivant pushed back. They put their profits and priorities before their customer’s. We tend not to like that from those who feed us and from whom we expect scrupulous attention to safety.

Nearly seventy years of soup making and Bon Vivant was gone within a month! They became the poster child for what not to do in a crisis.

Fast forward to 1982. Someone injected cyanide into Tylenol capsules after they were already on the store shelf. What did Johnson and Johnson do? They took responsibility and bore the immediate cost though the sabotage happened out of their reach.

Although Johnson & Johnson knew they were not responsible for the tampering of the product, they assumed responsibility by ensuring public safety first and recalled all of their capsules from the market. In fact, in February of 1986, when a woman was reported dead from cyanide poisoning in Tylenol capsules, Johnson & Johnson permanently removed all of the capsules from the market.

You don’t think twice about taking Tylenol today, do you?

I am a Toyota guy. My first new car was a 1970 Toyota Corona. I or my family have had one for most of the time since then. Helaine and Stef both drive Toyotas today.

I have no animus toward Toyota. But seriously, it seems they are following the lead of Bon Vivant and not Johnson and Johnson.

The public trust is not easily obtained nor should it be taken lightly. Toyota has been behind on this story at every step. It’s not going away.

I just watched CNN’s Jessica Yellin play a phone conversation with Toyota about her own Prius. Damning.

I know GM and Ford are licking their chops hoping for Toyota’s downfall. I’m not sure that would be as good for all of us as it is for them. I am not rooting for Toyota’s failure. Their prior attention to quality has forced the US auto industry to step-it-up over the last few decades.

Right now more than Toyota’s cars are speeding down the road out-of-control.

The Storm’s Over — The Numbers Are In

The dry air was the wild card. Radar showed moderate snow over all of Connecticut for hours-and-hours before anything hit the ground.

snow-shovel-on-the-steps.jpgThe snow has come and gone. There’s never a bullseye, but the forecast was reasonably close. If success is judged by number of complaints, or lack thereof, I’m doing fine. Here are the final DOT numbers. I have also added the Boston and New York NWS snow totals, which include Connecticut, for the Dec 20-21, 2009 storm at the end of this entry.

Not everyone was as lucky. A friend who forecasts in Springfield sent a text message saying he’d received nothing! “Bust of the decade,” he said. Ouch. Been there. I know exactly what he’s going through.

I was right about Southeastern Connecticut getting the most snow followed by the shoreline in general. The snow was fluffy and windblown as predicted. Accumulations were generally in line with my numbers. My call for the Northwest Hills and most of the area directly adjacent to the Massachusetts line was a few inches higher than the actual totals.

I wrote about this last night, but it bears repeating the most unusual and interesting part of this storm was the exceptionally dry air. During the summer we sometimes see 30 grams of water content per square meter. Last night it was around 1 gram per cubic meter!

The dry air was the wild card. Radar showed moderate snow over all of Connecticut for hours-and-hours before anything hit the ground. Once the atmospheric column over any location became saturated light snow turned to heavy snow. I’d never seen a situation quite like this before. It cut inches off all the accumulations.

It’s a shame this storm will impact Christmas shopping. Otherwise we’re lucky it came on a Saturday night when travel is usually light.

And now the dig out begins.

(NWS totals after the jump)

Continue reading “The Storm’s Over — The Numbers Are In”

Camouflage Cell Tower

I was invited to go to the Yankees/Angels game at Yankee Stadium. I’m just too exhausted to write it up now. I will tomorrow.

I brought “Clicky” the camera and went a little nuts. There are a few shots I’m pretty happy with.

Meanwhile, on our way to New York from Connecticut, we stopped at a rest area on the Hutchinson River Parkway in Westchester County. Square foot for square foot this might be the most profitable retail business in the world! Their convenience store is jam packed 24/7.

It’s what’s on the edge of the rest area that attracted me the most. There is a cell phone tower, disguised to look like a tree.

The problem is, not only doesn’t it look like a tree, it looks like a thumbed nose insult to anyone who really thought this cell tower was going to blend in with the background.

I don’t know the process that went on, but I can’t believe anyone is happy with this – not the people who thought it might spoil their view, not the company who paid for its erection.

Recently there’s been a huge clamor about a cell tower to be built near the shores of Lake George in the Adirondacks. If this is the way their tower will be ‘hidden’, I understand the tumult.

Before I sound like a radical, if given the choice between this tower, on a major highway, and having no cell service, the tower would stay.