Tales From Tech Support

Here’s my problem. It’s tough to describe that little spinning icon and the subsequent hang up. What’s the spinner’s name?

There’s a laptop on my office floor. It’s a sad laptop. One front panel LED is steady red. That indicates the battery is now there for weight alone! That’s not the real problem.

The computer fires up and operates fine for a while, maybe a few minutes or even an hour. Then it stops… but in a really odd way.

The spinning round Windows Vista icon that says “I’m working” appears on the screen. From that point forward the computer becomes unresponsive.

Here’s my problem. It’s tough to describe that little spinning icon and the subsequent hang up. What’s the spinner’s name? Without it it’s tough to find other people who’ve had this experience and figured out how to fix it!

The real secret of troubleshooting is feeding specifics into Google and going to school. Without a good description there’s no way to get a good answer.

My last resort is to reformat the drive and start from scratch. I can do that. I’d rather not.

My Tech Support Question

It was all scary to Stef because it’s written in an obtuse way with lots of questions and comments that relate to arcane computing concepts

Stef called me at work this evening. For those of you not fathers, I’ll clue you in. It meant she wanted something. That’s fine. That’s what dad’s do.

Her iPod was throwing strange error messages via both iTunes and Windows Vista itself. The gods were not happy. She didn’t know what to do?

We arranged for it to be waiting for me accompanied by a piece of paper with her user name and password for iTunes–should I need it.

It was all scary to Stef because the messages were written in an obtuse way with lots of questions and comments that relate to arcane computing concepts. This is my wheelhouse, but for most people it might as well be written in Farsi.

Because Stef’s tunes are also on her laptop I wasn’t worried and the full restore is underway now. Why it crashed and burned is unimportant. It just needs to be fixed.

I do this stuff for a lot of my friends and family.

What I want to know is, what do people do who don’t have a Geoff do? I don’t know what Stef or a myriad of others I’ve helped would have done on their own?

Do people throw out devices like this because they’re physically fine but no longer operational?

Please let me know.

Google Changes Everything With The New Google Chrome OS

Price out Windows Vista (or soon-to-come Windows 7) or Apple’s Mac OS X Leopard and see how they stack up against free! Google’s new OS will be open source which means free.

A little after midnight Google made a startling announcement. Late next year Google will roll out an operating system–Google Chrome.

Price out Windows Vista (or soon-to-come Windows 7) or Apple’s Mac OS X Leopard and see how they stack up against free! Google’s new OS will be open source which means free.

Some of you reading this are more technophobe than technophile so here’s a quick explanation. An operating system connects the programs you run with the underlying hardware that is your computer. Different operating systems interface with programs differently. Software must be written or rewritten for each OS. That is why my Mac friends kvetch so often about applications they want not being available for their machine.

Google’s OS promises to untie applications from a specific OS.

The software architecture is simple — Google Chrome running within a new windowing system on top of a Linux kernel. For application developers, the web is the platform. All web-based applications will automatically work and new applications can be written using your favorite web technologies. And of course, these apps will run not only on Google Chrome OS, but on any standards-based browser on Windows, Mac and Linux thereby giving developers the largest user base of any platform.

Actually there are lots of promises starting with security and speed.

Speed, simplicity and security are the key aspects of Google Chrome OS. We’re designing the OS to be fast and lightweight, to start up and get you onto the web in a few seconds. The user interface is minimal to stay out of your way, and most of the user experience takes place on the web. And as we did for the Google Chrome browser, we are going back to the basics and completely redesigning the underlying security architecture of the OS so that users don’t have to deal with viruses, malware and security updates. It should just work.

This is a huge announcement. Microsoft and Apple stock will plunge this morning. As of now their business plans are suspect.

It’s more than just a tech thing. This is a seminal moment in the history of communications, computing and media.

The $30 Camcorder

I am too much of a geek for my own good. I can’t look at any kind of technology without wanting to play.

It’s a sickness. It’s my sickness. Maybe there’s tech rehab?

Within the past few weeks I’ve bought a wireless remote to help with some PowerPoint presentations I’ll be giving, a USB Bluetooth dongle and a $30 camcorder.

The AirClick USB remote control works perfectly. I couldn’t be more pleased. Hopefully tomorrow, when I administer “Death by PowerPoint,” it will serve me well.

The drivers for the Bluetooth dongle&#185 will not install in my Windows Vista laptop. The dongle is made by some anonymous Chinese company that isn’t answering my emails… of course they might not speak English.

I bought the dongle with the intention of using my Bluetooth headset with Vista’s new voice recognition technology. Meanwhile, the dongle currently has paperweight status.

I’ve just begun to play with the $30 camcorder. This is a more interesting story and really does play to my geek spirit.

CVS, Rite Aide and a few other places sell one-time-use camcorders for $30. They record 20 minutes of reasonably decent quality video with no tape necessary. For another $15, or so, the drugstore will download your video and burn it on a DVD.

The camcorder itself is a little bit larger than a pack of cigarettes and easily fits in your pocket. There are few controls and no zoom lens and a nice 1.5″ LCD screen on the back. It’s basic.

I said it was a one-time-use camera, and that certainly was the manufacturer’s intention… but there’s the Internet. Hackers have figured out how to accomplish what the drugstores do – offload the video and reset the recorder for reuse.

Though I probably could have soldered it myself, I bought a cable on EBay from a guy in Syracuse. $17 (with shipping) and my camcorder is complete! I’ll post some video samples a little later.

It’s not like I need this camcorder. We have a perfectly good Samsung DV recorder at home with a nice zoom lens and excellent video quality.

This camcorder is a challenge. That’s what the geek life is all about… at least to me. I will not allow the technological world to pass me by.

&#185 – I didn’t make up this name, but it does sound positively filthy, doesn’t it?

Windows Vista – Not Again

I went to do something on my laptop with Windows Vista last night and got shot down. This is starting to upset me.

It was a simple thing. I have a Bluetooth headset. I wanted to be able to use it with Skype or the ‘dictation’ feature of the operating system. I bought a cheap Bluetooth USB dongle&#185 and plugged it in. With shipping we’re talking $13, so this wasn’t a major investment.

In Windows XP, it would have worked flawlessly. In Vista, the driver installation failed. And, there is no other Vista driver for my device without paying more than the dongle itself cost!

This follows on the heels of my discovery either Dell or Microsoft turned off the ability to record directly from a WAV file or internal computer line input. Best example would be recording audio from a TV show I was watching on my laptop.

Again, in XP, this was built in and robust. Now, it’s gone.

When I read other comments about either of these two problems all I see is frustration from others. I guess that’s the WOW factor Microsoft was talking about.

&#185 – Hey, I don’t name this stuff.

Vista – A User’s Observation

Now that my laptop’s no longer brand new, I suppose I can talk a little about my experiences with Windows Vista. Vista is a hot topic on many geek boards.

The laptop itself is a joy to use. I know Dell is no longer the darling it once was, but this laptop performs just as well as I’d anticipated. With 2Gb RAM, a reasonably large hard drive and very high resolution screen&#185 it’s sweet.

Vista is not as nice!

Maybe it’s growing pains. Maybe it’s just no one likes change. Maybe things weren’t well thought out. Whatever the reason, Vista is nowhere near as easily operated as Windows XP was.

I know of at least three programs I want to run but can’t, because they’re not Vista compatible. I sense it’s not just these individual pieces of software, but whole classes of programs which have to deal with Vista’s architecture.

Kaspersky virus software (I have used the freeware AOL version) won’t load. Neither will Nero, the disk writing software. I used to use Nero a lot.

I bought a wireless remote control to allow me to control PowerPoint presentations from afar. They say there will be Vista software – just not now. The remote’s currently a paperweight.

My poker software from FullTilt is also Vista challenged. The sound and video are no longer in sync. Cards will come to me, I’ll make a bet and then the signal “ding” will sound telling me it’s my time to act… though I already have.

Just as troubling is Vista’s ‘improved’ security. As far as I can tell, all that means is asking me incessantly if I approve of what’s going. Usually, I know the correct answer. I assume less sophisticated users will not and just say “Yes.”

Microsoft has been advertising Vista as having a WOW factor, based on its Aero interface. I certainly don’t think there’s any functional difference with Aero. And, some programs have problems properly displaying in this Aero configuration. I have never seen a reason to use the 3D floating windows feature that Aero is known for.

There are more troubles when it comes to files. I still haven’t figured out how to allow my networked computers to write files to and from the Vista machine. One program I use, which tries to write data into it’s own directory, is thwarted by Vista’s security ‘features.’

Even worse, Windows Explorer has devolved to be less friendly and less usable.

Like I said, I like the laptop a lot. Using a free program from a Scandanavian developer, I now do most of my DVR watching on this machine. I’ve also used it with Photoshop and Picasa to manipulate photos with no regrets.

But Vista – it’s just not ready yet.

&#185 – I have one of those newer glossy screens. It is more prone to glare than the original matte LCDs.

The Laptop Arrives

UPS arrived early yesterday afternoon, my new Dell Laptop in hand. After lots of anguish, and an email and call to Dell executives, I decided to purchase a Inspiron 640M.

If you have haven’t purchased a notebook computer in a while, or you’ve just pointed to one in a store, said “mine” and took out your credit card, you’ve missed a terribly weird experience.

No matter what you do, you’re never quite sure what you’re doing!

Dell’s site is that way – but so is HP’s and a few others I tried. There are lots of options, but many of them are only described in marketing hyperbole. What’s the difference between different processors in absolute terms? Got me.

Then there’s the matter of price. It’s tough to look at any price conscious website and not see a link for a Dell deal, that leads back to the Dell site. I configured the same laptop in a few similar ways and came up with wildly differing prices!

As I told the woman I spoke to at Dell, I didn’t want this experience to be like buying a car, or worse purchasing an airplane seat. I don’t want to make a purchase only to find the person in the seat next to me paid a lot less!

My laptop has a Core 2 Due processor, 2Gb RAM, CD/DVD writer, 120 Gb hard drive (which shows up as a 110 Gb hard drive) and a WXGA+ screen – meaning 1440×900 resolution.

That was the deal breaker for me, resolution. As far as I could see, there were no other laptops priced in the same ballpark as the Dell that gave me as many pixels on a 14.1″ screen. Pixels are important to me. I edit lots of photos.

Like I said, the laptop arrived and I am favorably impressed. I am not as gung ho about Windows Vista – and that might just be because it’s different.

In typical Microsoft fashion, I loaded some updates, which busted the Vista sidebar! I had to do a rollback.

I also now better understand the Apple commercial where John Hodgman (playing “PC”) is asked for permission to perform a variety of tasks on a steadily maddening basis (go ahead – watch the commercial).

My idea of security isn’t sitting at my door with a shotgun. That seems to be Microsoft’s answer.

At nearly every instance where I installed or tweaked something, Vista asked if that’s what I really wanted. Often it asked two times and sometimes three.

My friend Peter says some savvy users have turned this ‘feature’ off. Maybe me too, though not now.

Speaking of security, though the system came with a trial subscription for security software, I’ve been using the free version of Kaspersky’s virus scanner, given away by AOL. When I attempted to install it, I found it was not Vista compatible.

The battery life on the new laptop is much more than any I’ve ever used before. It looks like it will be at least 5 hours in real life. That means it becomes a DVD player for airplane trips – even cross country trips. That’s cool.

More observations later. Right now, I’m pretty happy.

Help Me Buy A Laptop

It’s time to buy a new laptop. I don’t want to spend a lot. I want everything. Are they necessarily mutually exclusive?

Let me throw this out now – your advice is solicited and will be appreciated. Where to buy? What to buy? Any tidbit!

I might not do what you suggest, but I can assure you, right now I don’t know what to do!

Helaine and Stef both have Dell laptops, which they’re happy with. I am using a very old (PII 300 128 mb RAM) Dell laptop which is built like a tank! I had a Sony and it always seemed fragile.

With all that experience, Dell seems logical. I’m willing to consider anything.

I want a small laptop with a high resolution screen. I’ve looked at the Dell Inspiron E1405 with a 14.1″ screen and the WXGA+ upgrade (1440×900 pixels). Maybe a 12″ screen would be OK too, though I’m not sure I want to give up the pixels (though I’d gladly give up the pounds).

Dell offers loads of choices for the CPU (the ‘brains’ in the package), but there’s very little documentation to actually explain the difference between any two. What’s the difference between a Core Duo, Core 2 Duo and Pentium dual core?

The same goes with the new four flavored Windows Vista. How ‘deep’ into their marketing must I plunge to know which is which? I think Vista Home Premium will be fine – though I’d just as soon use Windows XP (or Linux, if I could get away with it… which I can’t).

Since I do a lot of photo editing, I suppose more memory is better – maybe 2Gb? I really don’t know. I’ve heard varying things on how memory intensive and efficient Vista is.

I am extremely disappointed with Dell’s website. No matter what I enter, I am unsure if I’m getting the best deal! There are always coupon codes listed on websites like FatWallet and Techbargains, but I’ve never seen them really bring the price down. If you add those online discounts, you lose Dell’s seemingly automatic discounts. And, it would seem, no one really pays the posted price.

Also, Dell’s site does a terrible job in explaining the differences in the CPUs that are available. The site has links that promise this info, but fall terribly short.

As a Dell stockholder (minor position in my retirement account) I am disappointed that their website makes the buying process more, not less, confusing! If it’s baffling to me, a knowledgeable power user, how do neophytes know what they’re looking at?

Anyway, advice is being sought. Let the games begin. Aloha.