I woke this morning to find a message from someone at AAA in Connecticut on my voice mail. I returned the call and found he had been in touch with his Florida counterpart and had gotten to the bottom of my waiting problem from last night.
There was a longstanding problem with the tow truck operator. I have been told (and I believe) that there will be an in person trip to see him and a warning that this has happened the last time.
It is possible, because I’m TV boy, that I’ve gotten better or more thorough service here. I really don’t know. I will say there’s never a “Do you know who I am?” moment. I never bring it up.
However, I am not shy about letting my thoughts be known when a company has let me down and I find most want to be responsive. I try to write, but be succinct.
Sometimes that means making a complex story less so by leaving out details – details that might benefit me. Brevity is more important. A short, well written letter will get more response than something that needs to be waded through.
The Connecticut AAA manager offered to reimburse me for the valet who finally did the job. I said no, I didn’t want anything. He then said he would extend my membership six months – I accepted. I felt this wasn’t actually the same as money, since we hardly ever need AAA. It’s like insurance.
Meanwhile, my parents’ car sat in the parking lot with the donut on the left rear tire.
This morning, about 11:00 AM, one of my parents neighbors came by to tell them the donut was flat! Unreal. He also came by to offer his miniature compressor so we could inflate it.
That a neighbor of theirs would have a fully functional miniature compressor, in its original box and in pristine condition is no surprise. We’re in a community of people who have survived because they’re a little more prepared, maybe a little more anal.
The tire was finally repaired at BJ’s here in Boynton Beach. Larry, the technician, looked and looked. It was almost as if the tire had healed itself. Finally he found what we think is the actual leak, from the valve stem.
So, it’s mid-afternoon and we’re pretty much where we were yesterday afternoon. Tonight I’ll be taking my parents out for their 57th wedding anniversary.