I flew to Birmingham on Delta and, of course, I put in for the miles. I am a mileage whore – we’ve established that.
Of course, the miles were not on my current statement. I went to the Delta site and filled out a form, only to get this email back:
Thank you for taking the time to get in touch with us. We appreciate every opportunity to listen to our customers and act upon what we hear. Our response to your e-mail may take a little longer than usual due to the high number of customers who have contacted us recently. In the meantime, thanks for your patience.
As this is an automatically generated message, please do not reply.
Here’s the part that jumps out at me. “Our response to your e-mail may take a little longer than usual due to the high number of customers who have contacted us recently.”
Perhaps an unusually high number of compliments? I didn’t think so either.
I think I may know why they mentioned the delay. This morning there was a news story about the amount of free miles people have accumulated–I think it was over a billion miles. It was related to what if the airline goes under and how you’d better start using them before you get nothing for them. Delta was mentioned as an example. Hope it doesn’t happen but maybe people are reacting to the possibility that it will.