I have about 1,000 photos from my Maine trip, and stories to tell. I will in the next day or so.
Meanwhile, a problem was simmering at home while I was gone. Crank, hang-up, phone calls. The caller ID was no help as the display read “Unknown.”
The problem is now fixed, but not without cost – and it really riles me. Here’s what I just sent to AT&T:
I have just signed on for your blocking feature. However, I am incensed to be forced to pay to stop these calls. I am upset that AT&T would charge such a large amount, $60 per year, for a service which costs you next to nothing and which is needed because of a crank caller – out of our control.
If you’re looking for reasons people are jumping to VOIP or cellular, this is one. I don’t want to be nickel and dimed to death by you, especially when the VOIP provider for my second phone (Broadvoice) offers this feature for free.
Under these circumstances I will consider moving my number to my VOIP unless AT&T waives the fee for this service. I have been your customer for 22 years in Connecticut, but you are surely driving me away.
OK – maybe the threat of moving my number, though a real threat, is over-the-top. This is a service that costs them nothing… or nearly nothing. Certainly, once it’s turned on there is no additional incremental cost to AT&T.
It should be noted that since we’ve been here, we’ve had SNET, SBC and now AT&T – all supplying the same line. With each corporate restructure, Connecticut in general and my phone in particular, has become a smaller more inconsequential piece of their puzzling business.
To add insult to injury, while on the phone with an AT&T rep, she tried to “upsell” me more services. Wasn’t this an inappropriate time to try and make a sale?