My Bluetooth earpiece broke yesterday. I’m attached to that thing, though I’m told it looks like I’m wearing a penis on my ear. Alas, the problem was not crazy gluable.
I found a good price on a recommended Plantronics model from NewEgg in California, a company I’ve bought from before and with a good rep in the business. I requested next day delivery.
It wasn’t until after I paid that I saw you could pay extra and get ‘rush service.’ Isn’t that implied when you pay for next day delivery? I hadn’t paid the extra amount, so I wrote to NewEgg.
Before you read the response, a question. Have you ever been standing in the TSA screening line at the airport and had someone ask if they could get ahead. It’s implied they need to get ahead, and I’ve never said no. Who would?
Thank you for contacting Newegg.
I’m sorry, we do not put “one customer” over another, it would not be fair.
All our orders are processed equally, the same time depending on when the order was received.
We process all orders as quickly as possible within our 24-48 hour processing time, most orders will ship within 24 hours or less depending on warehouse load.
I do apologize if you fee slighted that was not my intent, however, you are not the only customer we serve and to give you special handling would not be fair to our other customers.
If you have any further questions or concerns, please visit our FAQs page.
Of course Scott’s right… and he’s wrong. At the very least he should have asked someone there how long it might take, because my order did ship last night in spite of his protestations and my failure to pony up for rush service! It’s on the truck from North Haven, heading to my house as I type.
What I end up with is the worst of all world’s for NewEgg. I get what I wanted and I’m still upset with them!
I will likely continue to be a customer. Scott was probably operating within company policy. However, in my opinion he did the wrong thing because he did nothing.
I’m guessing if I ran into Mr. or Ms. NewEgg… someone with a stake in the company, they’d say the same thing.