Back On Tech Support

He called out to his high school aged son to see how I was moving the cursor across the screen though I was a time zone away.

My friend Mike called yesterday. It’s a call that often comes with tech problems. This was no exception.

Mike’s computer had been on when the power went off. When it rebooted there was no sound for Skype. There was sound when the computer first fired up, but it quickly and mysteriously went away. Nothing he tried made any difference.

It took about a minute for me to fix the problem. I am not bragging about this skill, just wondering.

I went into the bowels of his Nashville, TN computer–burrowing in with the astounding LogMeIn.com (I am their biggest fan, no doubt). He called out to his high school aged son to look at how I was moving the cursor across the screen though I was a time zone away.

I knew the symptoms and headed to the sound subsection of the Control Panel. A few clicks later everything was fine.

I have no idea how I knew what to do. I just did it.

That’s my quandary. I think I have a computer skill. Oh, hell, I know I have it. I just don’t know what it is or how it got there or what value it has in the real world. Does it actually have a real world value?

Mike’s was a problem I’d never seen before, but I viscerally knew where to go. Maybe I’m the Cole Hamels of PCs?

One thought on “Back On Tech Support”

  1. And it still works! One of the reasons I keep coming back to you time and time again…that and your amazingly affordable rates. You are the original PC doctor. Always have been and yes there is a value to be placed on that.

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