Trying to raise Dell support on their chat function.
Although we’re very busy helping other customers right now, we will be with you as quickly as possible. This will be the last hold message you will receive prior to being assisted by a Chat support agent. Thank you for your patience
Of course with chat there’s no music on hold or any other sign of life. At the bottom of the screen there is a small system message.
You are next in queue… Estimated wait time is 0 hours 0 minutes 3 seconds
I wait 15 minutes before seeing anything else. Not reassuring. Enough angst to write this.
Got to get a repair scheduled tonight. Warranty expires tomorrow. This last minute rush should surprise no one who knows me.
It’s just a loose hinge and a non-springy touchpad key. Minor pains, but I should get them fixed while I can.
And now… OMG, it’s “Christopher” from Dell. Christopher? Really? Oh well, it will be fixed!
As the owner of a Dell laptop, I called their tech support this week. While waiting, I heard the teaser for their “premium” phone service, where for an additional fee, they guarantee you’ll speak to someone in the US — avoiding the occasional issues with someone who speaks “South Asian” English as opposed to “Amurrican.” (It also overcomes the delays, occasional dead spots and other deficiencies that come with speaking with anyone half a world away.) Having spent a lot of money for a 4-year extended warrantee for this laptop, I admit being disappointed that the $250 or so I spent didn’t entitle me to this level of service.
Have you been similarly pitched on this??
I actually prefer using chat where I can be sure of what was said and get a full transcription at the end. Except from a xenophobic employ Americans standpoint I find little difference between hard-to-understand Asians and typically slow-to-think American operators.
Truth is, as long as this is a low paying dead-end job, it will not attract the cream.