This blog is often the best place to give a kiss on the cheek to a business which has gone above and beyond the call. That’s especially true of David Kravetz at Fairytale Brownies who came through and saved the day in the midst of their/our Christmas rush.
Fairytale is a Phoenix based business. This is not a case of someone being nice because they’ve watched me on TV for the last 25 years (not that I don’t appreciate that–I do a lot).
Helaine sent a gift to a friend. The package tracking info said it would be there on the 21st. When Helaine hadn’t heard from the friend by the 23rd she called.
Except that’s not what the tracking data said. UPS said the package had been delivered to her apartment building.
Helaine called Fairytale and spoke to David. Whether he always answers the phones or was drawn in for Christmas isn’t clear.
He saw we’d been good customers over time. He didn’t need to see any more.
David said he’d make it right even even though Fairytale could have defensibly claimed it was a UPS problem. As someone with a stake in the business he knew this was where long term relationships are made and lost. If Helaine would provide a daytime address he’d send it overnight at his expense.
This is a Christmas story with a happy ending. The brownies arrived the next day.
Thanks David. I know you didn’t expect this story to go any farther than my wife. The Foxes of Connecticut really appreciate your kindness and wanted everyone to know.
Oh–and the brownies are really yummy!