The Move: Tightening Loose Ends

I suspect Wachovia, along with all the other companies who put you through voice mail hell, are a little freer in spending your time than theirs!

I love Helaine and depend on her amazing organizational skill. In our little family if it’s done on time (or sooner) she’s involved! That’s one reason Stef’s upcoming move is so stressful to Helaine (besides the obvious). She wants the transition to be seamless and is working hard to assure it.

There are so many loose ends that need to be tied. This may be H’s wheelhouse, but it’s mind boggling to me! In this forest she sees each individual tree.

I called Wachovia to make some changes on Stef’s credit card. I was the original co-applicant and, as I’ve been told, will remain on the card. Now the address is changed.

Oh–speaking of which, if Wachovia has an option on its phone tree to allow you to speak to a real person I didn’t hear it. About five minutes into listening to my options I just blurted “agent,” which the system didn’t understand, then “representative” which it did.

The young sounding, American accented CSR was friendly and competent. Yes, Wachovia, that was both pleasant and a surprise. Shouldn’t it not be a surprise?

There are too many canned messages on the way to getting service. I suspect Wachovia, along with all the other companies who put you through voice mail hell, are a little freer in spending your time than theirs!

Nine of Stef’s boxes have arrived in the San Fernando Valley. One is still on its way as is her car. Hopefully they’re there before we are.

There’s always some unanticipated fly in the ointment, but at the moment Helaine’s attention to detail is paying off.

In a few days we switch to relying on my muscle. We’re in deep trouble.

One thought on “The Move: Tightening Loose Ends”

  1. A couple tips on dealing with phone trees, from someone who used to work in that industry:

    * The voice-operated menus should also have digital equivalents. So if the option you want is listed third in the menu, hitting “3” should get you there.

    * Dialing “0” will eventually get you to a live human. You might have to wait until the second or third menu layer on the more annoyingly-built systems, but you will get there at some point. It might not be the department you’re looking for, but the live human will be able to transfer you to another live human.

    It’s gotten to the point that I automatically dial “0” as soon as I get into a phone tree. It’s just too damned annoying to deal with the menus.

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