If you’re just joining us I decided to drive to Manhattan in my 12 year old seldom driven convertible Saturday. On my way home it broke down. I was stranded at First and 58th on the Upper East Side.
Last night the service center in Midtown called to say they knew the problem… and knew they couldn’t fix it. It would have to go to a Mercedes dealer. There’s one just a few blocks away.
Though I go to bed between four and five most mornings I set my alarm today for seven. I had work to do.
My first call was to AAA in New York. It is their policy I must be with the car when it’s towed. Uhhhhh…. I’m a hundred miles away!
I waited on hold while the rep called Connecticut. Finally after about ten minutes I heard two beeps. I was disconnected!
I called again and was connected to the type of person we all think of (wrongly) when we think of a DMV employee. If there was warmth and humanity somewhere within this women she wasn’t showing it to me.
Three more calls and nearly two hours later I received word the car was at the dealer and would be looked it.
“There’s a diagnostic charge,” the service writer told me.
I paid one yesterday. I guess that doesn’t count. He said he’ll call tomorrow with word on what’s wrong.
If things go according to my plan the car will be done Thursday and I’ll take the train in to fetch it Saturday. I will be apprehensive and scared to drive.
How does your car regain your trust?