This is about my Galaxy S2 which dies on its own a few times a day. It gets rebooted with much less power in the battery than when it went down.
He’d spoken to the product manager for the S2. The fix is in the final stages of testing. Would I give him ten more days? He expected he wouldn’t need that many.
He said this problem is limited in its impact. I don’t think they know (or want to admit) how widespread it is.
My suspicion is AT&T wouldn’t have handled this problem as they did had they known corporately what had happened. The chain of command isn’t set up to handle self inflicted wounds like this.
They’ve sent replacement phones to some people and spent lots of time fielding calls and complaints. The response has been uncoordinated. At AT&T’s size you coordinate to save money. It would have been cheaper to get it fixed quickly.
I’d just as soon not switch to a new phone. A fix is my ultimate goal. I said, “Yes.”
I know I’ve beaten this topic silly, but there’s at least one more post coming. Good news, hopefully.