Category: Technology

Google Voice Is Almost Good Enough

I have no clue how it can be sustained for free, but I’m not claiming to be the smart guy here. I fly coach. The Google founders have a large luxurious jet.

I got an email from a friend yesterday. What was that thing where she could send text messages but not use her cellphone? The answer is Google Voice. It’s an interesting product that does a lot and stops short in a few functions that would make it a killer!

As with most of what Google does I’m not sure why they do this or where their money is made. It’s offered for free.

I have no clue how it can be sustained for free, but I’m not claiming to be the smart guy here. I fly coach. The Google founders have a large luxurious jet.

Google Voice starts simply by giving you a new, additional phone number. The number itself can be in your local area code or nearly anywhere else.

I got one for Stef with a Southern California area code with the thought she’d give it out and look local while Google Voice would sneakily (and freely) transfer the calls to her 203 cellphone. As far as I know she’s never used it.

The number comes with sophisticated voicemail which automatically transcribes messages to text and forwards them to you as a text message or email. The transcription is horrendous, but usually usable. The voice message is preserved just in case.

The Google Voice account can be set up to ring many separate phones from any incoming call. It would be nice if my friends with home, work and cell numbers used one Google Voice number. Instead of hunting them down all their phones would ring! So far none have used this–including me.

Like a cell phone Google Voice can be used for texting. If your cellphone has a data plan you no longer need a separate texting plan. It only handles text, not pictures. Too bad. I don’t know anyone who’s dropped their text plan for Google Voice’s free service even though it can be used from cellphones and computers.

All these things work. They work work reasonably well. Why aren’t they used? Is GV too kludgy… still lacking enough integration to make it an easy decision? Maybe. It still looks like a service designed by engineers for engineers.

Recently Google Voice released (and Apple finally accepted) an app to bring GV to iPhones. It was an immediate install for me!

It’s pretty slick, but every time you make a call through Google Voice it connects by first dialing through your cell account. Why doesn’t the Google Voice app use VOIP&#185? This one simple step could alter the cellphone landscape forever. You could buy a cellphone with a data plan only and no minutes or text plan.

Google Voice has loads of potential, but seems flawed in execution. Maybe that’s Google’s want. Maybe they don’t want it to be more popular than they’re capable of handling. More likely they’re showing what happens when a company gets big and products must satisfy too many managers and departments.

The difference between good and great isn’t that large, but it’s enough to inhibit use. Google Voice is good, not great.

&#185 – VOIP is voice over Internet protocol. It simply means calls are originated through the Internet and enter the ‘normal’ phone network late in the game. VOIP calls are data and shouldn’t use allotted cell call minutes.

It’s Not That I Don’t Trust Facebook… OK, I Don’t

I’m not talking about posts in bad taste, but scams and links to viruses which pop up on my wall like dandelions in the spring! Facebook seems slow in stopping these

Facebook announced their new messaging plan yesterday. On the face of it it sounds great. Unified messaging without regard to platform.

That’s my clumsy way of saying what Facebook’s Joel Seligstein wrote:

Today I’m excited to announce the next evolution of Messages. You decide how you want to talk to your friends: via SMS, chat, email or Messages. They will receive your message through whatever medium or device is convenient for them, and you can both have a conversation in real time. You shouldn’t have to remember who prefers IM over email or worry about which technology to use. Simply choose their name and type a message.

Great, except I don’t trust Facebook.

I think Facebook does a terrible job of policing what its members post. I’m not talking about posts in bad taste, but scams and links to viruses which pop up on my wall like dandelions in the spring! Facebook seems slow in stopping these. With Facebook mail that problem will only get worse.

Facebook also drops the ball in policing the apps that run on its platform. Clicking a Facebook link shouldn’t lead to a scam, but it often does.

Beyond that Facebook has played fast-and-loose with privacy. Their money is made by selling your eyeballs! You are not Facebook’s customer and your concerns will always fall behind those who send cash Facebook’s way.

With a half billion members Facebook could become the Internet equivalent of too big to fail! We might be forced to put up with their shortcomings.

At the moment I will look warily at making Facebook the gatekeeper for my messages.

The Penguin And I Are Fighting… Again

You might be wondering why I run Linux if it is sometimes a little difficult to deal with? I don’t know, but I suspect it’s like a geek’s medal of honor.

This will be short. I am not of good spirit. I am fighting with the Penguin–my euphemism for Linux.

Last week I attempted to install a little hardware addition to the Ubuntu Linux computer I use as my desktop at work. It didn’t work and I gave up trying!

Trying to get back to where I’d begun I uninstalled the new software I’d added to the machine. Bad move!

Today when the machine wasn’t working quite right I rebooted only to find the Internet was nowhere to be found! I probably had uninstalled the software that controls Internet access. The only way to reinstall is to go on the Internet to get the files.

Oops! no Internet.

My only simple choice is to reinstall the operating system from the ground up.

I backed up my customized files to a pen drive, burned a disk and am in the midst of watching screen-after-screen of Ubuntu promotion as new bits fill up the hard drive. Before I leave work tonight the machine will be up and running again.

You might be wondering why I run Linux if it is sometimes a little difficult to deal with? I don’t know, but I suspect it’s like a geek’s medal of honor.

45 Years Ago Today When The Power Went Out!

By the time the back was off the set the lights had dimmed and then – poof – they were gone.

Oops! After publishing this entry Ed Stannard of the New Haven Register noticed it was a day off. Damn you smart print guys!

All the facts are correct except the blackout was Tuesday November 9, 1965, not the 10th. My apologies for the error and gratitude to Ed.

I have changed the entry to correct the error.

I remember exactly where I was 45 years ago yesterday. I was 15 years old in 1965 and in the living room of our tiny apartment in Queens watching TV. It was a Tuesday, but for some reason my father was home.

All of a sudden for no apparent reason the TV picture began to shrink. I called my father over. Voltage regulator we guessed.

We then did what any 1960s father and son would have done–we pulled off the back of the set to check the tubes&#185.

By the time we’d exposed the TV’s innards the lights had dimmed and then – poof – they were gone.

An improperly set circuit breaker at a power station near Niagara Falls took down much of the Northeast! We didn’t know it at the time but nearly all of New York City, New York State and New England had gone dark!

This part of the world was thrust into chaos, yet order was maintained. In fact the biggest takeaway from the blackout was how nice everyone was! There was little crime and lots of helping hands. However, in that pre-cell, pre-Internet era there was plenty of confusion.

Here’s an aircheck from WABC-AM’s Dan Ingram as the power slowly drifted away. He had no idea then his voice would be the most vivid memory of the onset of the Great Northeast Power Blackout!

Addendum: After posting this I got a nice message on Facebook from Ilene Treitler Chalupski who was just Ilene Treitler when she was my next door neighbor in 1965 (She apartment 5D. We apartment 5E).

My father came home and YELLED at us because when he walked in and we were playing with the Horizontal and Vertical controls (Outer Limits stuff!) and he told us NEVER to touch those knobs. Then when he couldn’t make the tv picture stop rolling, he knocked on your parents’ door Geoff, i clearly remember it, and when your mother opened the door, your father had the television away from the wall and was trying to make the picture stop rolling, and within a few seconds the place went black!

&#185 – There were tube testers nearly everywhere including the local drugstore.

What’s Up With Stef’s Laptop And Can You Help?

Is is from the infection? Can bad files cause a computer to just shut itself off? Maybe it’s a hardware problem? I’m not sure and that’s why I’m posting it here.

About a week ago Stef’s laptop got infected. I wrote about it and how I fixed it. Unfortunately it wasn’t that easy.

Is anything ever?

Almost immediately after the repair her computer began spontaneously shutting down. It’s boom–lights out for no reason! This happens in safe and normal modes. It just shuts do
and goes silent. Both the battery and AC adapter seem fine.

Is is from the infection? Can bad files cause a computer to just shut itself off?

Maybe it’s a hardware problem?

I’m not sure and that’s why I’m posting it here. Maybe you know?

Here’s my plan to troubleshoot. I’ll download a Linux distribution which can be run directly of a CD. None of what’s on her hard drive will be used. Then I can just let the computer sit and see what happens. If it continues to turn itself off the problem is hardware and on an out-of-warranty laptop that means death!

I’m looking for suggestions, if you have any.

Flame Out At Digg.com

Digg was hurting. Its employees were hurting. The bad news didn’t end there. Yesterday a bombshell exploded. In earlier time it would have immediately made the front page of Digg itself!

If you’re outside the techie world this might be a story you haven’t heard yet, but it’s huge. It concerns Digg a site that allows users to submit links to stories. How the rest of the community values those links decides whether they receive more or less prominence on Digg’s front and succeeding pages.

A front page hit on Digg (as had previously been the case with slashdot.org) could bring a website to its knees under a tsunami of traffic!

Digg was great for finding hidden gems and then giving them wide play. It was one of my first stops every morning then revisited as the day went on.

Digg grew with such ferocity Business Week featured a front page article on the site and its founder Kevin Rose. They claimed Rose’s stake in Digg was worth $60,000,000. Not bad for a site started 18 months earlier with an idea and a few hundred dollars.

As with most websites Digg has evolved over time. The Business Week article came around version 3.0. Recently Digg has gone to version 4.0 and that’s when the wheels began to fall off the bus!

Along with a new look came a new lineup of stories on the front page. Major websites were getting more prominence pushing the smaller more eclectic sites Digg was known for spotlighting aside. Stories were getting play that would have never been dug by diggers before. Rumors began to fly Digg’s traffic was rapidly dying as users became disaffected.

Yesterday Digg slashed its staff. Here’s how Information Week reported it.

Digg gave pink slips to 25 of its 67 employees, reducing its workforce to 42 people, said former Amazon executive Matt Williams, who joined Digg as CEO about six weeks ago, in a letter to staff.

“We must significantly cut our expenses to achieve profitability in 2011. We’ve considered all of the possible options for reduction, from salaries to fixed costs,” he said. “It’s been an incredibly tough decision. I wish it weren’t necessary. However, I know it’s the right choice for Digg’s future success as a business.”

Digg was hurting. Its employees were hurting. The bad news didn’t end there. Yesterday a bombshell exploded. It was a story that in earlier times would have immediately made the front page of Digg itself!

Did Digg game its own system to benefit publisher partners?

The source was a Tumblr.com blog which laid out in meticulous detail how Digg first allowed large sites to submit their own links (instead of waiting for them to be submitted by users) then created automated dummy users to “dig” the stories onto the front page. The implication was money was changing hands to buy exposure on Digg.

The tech community is incensed and Digg which held an exalted place in that community is now reviled. Some are predicting the site will be unable to weather this storm of bad publicity. I have never seen opinion change this radically this quickly.

It’s rumored Kevin Rose turned down numerous earlier offers to sell Digg for eight figure amounts. Oops.

Verizon Hasn’t Learned The Lesson Of Rickel Home Centers

As an iPhone user let me tell you simultaneous data and voice is everything the iPhone is about.

I was thinking of Rickel Home Centers this afternoon. Remember Rickel?

Rickel helps you do it better
Do it beter with Rickel!

Before the advent of big box stores Rickel was a chain of moderately large hardware stores. As Home Depot began to encroach on its territory Rickel rolled out a commercial where they made fun of Home Depot’s greatest strength–its size!

Home Depot stores were too large they implied. You’ll be confused… slowed down… need to bring provisions.

How’d that work for you Rickel? Oops.

I thought of that because of a Wall Street Journal quote from a Verizon spokesman. It was pointed out even with iPhones Verizon’s CDMA network (CDMA is Verizon’s cellphone transmission protocol) doesn’t allow for simultaneous voice and data from the same device. You can’t talk and use data at the same time.

Verizon Wireless is working on providing that capability, said Verizon executive Brian Higgins. He wouldn’t say when it will be ready, but played down the need for handling voice and data at the same time.

“I think there are fringe cases where something like that could be important,” Mr. Higgins said. “For a vast majority of customers, I don’t think it’s a terribly important use case.”

Obviously Brian never heard the “Home Depot is too big” Rickel ads.

As an iPhone user let me tell you simultaneous data and voice is everything the iPhone is about. For new iPhone users this might not be a big deal, but anyone whose already using an iPhone and is thinking of switching this could be a deal breaker.

The More Things Change The More Money Talks

If you are not paying for it, you’re not the customer; you’re the product being sold.

There is a quote attributed to Andrew Lewis (who sells t-shirts emblazoned with it):

If you are not paying for it, you’re not the customer; you’re the product being sold.

Keep that in mind. Things are changing in the tech world. They’re probably not changing for your benefit. As products evolve the user is more-and-more the product being delivered to others. You are less lkely to be in control of your digital fate.

The Times had a big article this weekend about HTML5 the new iteration of the language that runs the Worldwide Web.

In the next few years, a powerful new suite of capabilities will become available to Web developers that could give marketers and advertisers access to many more details about computer users’ online activities. Nearly everyone who uses the Internet will face the privacy risks that come with those capabilities, which are an integral part of the Web language that will soon power the Internet: HTML 5.

Marketers and advertisers are paying for access and they’ll call the shots! You are more valuable to them when they’ve probed into things you might consider private.

The same goes with your cellphone. My iPhone is jailbroken which means I’m not limited to installing programs Apple approves of and profits from. Jailbreaking is to my benefit not the benefit of the cell providers or operators of app stores.

A cautionary story circulating this weekend told the tale of T-mobile’s new tact to stop jailbreaking of its Android phones. Basically the phone will ‘cleanse’ itself of unapproved files you’ve loaded at regular intervals.

… when unsuspecting members of the public buy The “T-Mobile G2 with Google” phone at a T-Mobile store, they aren’t getting a customizable mobile computer or phone but are instead getting a device where the hardware itself dramatically limits users’ right to make changes to their computers and install the operating system of their choice.

Some tech sites have taken to calling the G2’s hidden program a ‘rootkit.’ That’s a scare tactic. However, to say this ‘feature’ acts the same way a difficult to cleanse computer virus acts isn’t far off point.

I saw early signs of this trend when I bought this Dell 640m with Windows Vista a few years ago. The ability to record audio that’s being sent to the speakers had been removed. The hardware to do it was still in the laptop (since it does it in its Windows XP version) but the functionality had been stripped from the operating system. This wasn’t done for end users but for content producers who are Microsoft’s more important customers.

If you’re used to surfing to anything on the Internet or fast forwarding your DVR through commercials be prepared to see those features fade! You’re benefitting to the detriment of those who really pay the freight.

The digital golden age might already be over.

How I’ll Watch Two Games At Once Tonight

This is the techno equivalent of rubbing your stomach while patting your head and hopping on one leg.

Comcast has upgraded our DVR. Actually that may not be the proper characterization. They’ve changed and prettied it. Upgrade? The jury’s still out.

In order to enable the new stuff Comcast eliminated a few minor never used features like the picture-in-picture I want to use today! The Eagles and Phillies are both playing at 8:00 PM.

It’s the 21st Century. I can ad lib a solution… maybe.

Our Vizio TV has picture-in-picture built in, but one picture will have to be the cable tuner in HD and the other the set’s built-in tuner. It too might be HD. I’m really not sure at this point. This is the techno equivalent of rubbing your stomach while patting your head and hopping on one leg.

In case you’re wondering what I’ll be doing during halftime of the Giants/Texans game you now know.

—–

Conclusion: Wow, it works! The setup to split the screen was reasonably straightforward… if you’re nerdy. Seriously, this is not for the faint of heart.

On top of that there is the ability to actually make the split 50/50 and swap audio from side to side.

As it turns out the picture-in-picture Comcast removed was inferior to what I already had.

I’m More Highly Defined

Almost nothing that worked in an analog standard definition world works in a digital high definition world.

Yesterday was the day we switched to high definition at work. We’d already been passing network programming that way. Now nearly everything that originates inside our building is in high def too.

It wasn’t a painless transition. No one expected it would be. All things considered it went pretty well.

Because we were still on-the-air with our old control room some equipment couldn’t be tested fully until we made the final switch and things went to the transmitter. 99% of yesterdays problems should be solved today.

What most people, myself included, are stunned by is we needed to change virtually every piece of equipment! Almost nothing that worked in an analog standard definition world works in a digital high definition world. Runs of coaxial cable were pulled out and replaced by digital “Cat5” cable.

Our equipment room with its own air conditioning system and rack upon rack upon rack of gear is now loaded with PCs. The majority of our new equipment is powered by reasonably standard PCs configured for special use.

As a techno guy it’s all pretty exciting to see. Much of what I knew about how TV works is now wrong! Systems I understood thoroughly have been replaced. The learning begins again.

Do you really want to see me that clearly?

Is The Future of Video Portable?

I am talking about watching live video on the iPhone, but any comparable device will work. The device must be fully portable.

I’m on the sofa. Just a few lights on down here. As I type on my laptop the Phillies are playing on the iPhone.

The image at the top of this entry is a real size screengrab off the iPhone. That’s how it looks. I think it’s pretty darn good on WiFi. 3G has less bandwidth so sometimes the picture gets a little blockier.

I’ve written about this before. Allow me one more shot. The portable media player is a very powerful platform.

A few definitions first.

I am talking about watching live video on the iPhone, but any comparable device will work. The device must be fully portable. I’m using my WiFi network at home, but the phone will effortlessly (though not smoothly) get its data through the cellular 3G network when needed.

What’s the right programming for these portable devices? Figure that out and win the prize. Nobody knows for sure. Sports works, but not when it’s also available on the big screen.

Portable needs content different from fixed. The standard thirty minute TV blocks don’t work here.

This would be narrowcasting as opposed to broadcasting–specialized programming to fit an occupation or hobby or locale. To thrive the programming must be short and compelling–compelling content. Production values aren’t as important when the viewer wants what’s in the show. That allows lower production costs.

I purchase a subscription to see the Phils. That’s a revenue stream legacy TV doesn’t get. Is advertiser supported also a viable option, or maybe a blend of both?

The real business model is still unwrtten.

How much of a problem is bandwidth and battery life? Video sucks batteries and bandwidth voraciously. It’s all problematic at best.

It’s just the more I use a mobile video platform the more powerful it seems. As soon as everyone else has the opportunity to use portable video this whole concept will explode.

Why Channels?

I don’t know about your business, but mine is changing quickly. Media has been blown away by technology reshaping production, consumption and distribution.

I was just watching Jon Stewart. His interview was with Tea Party leader Dick Armey. Stewart readily advised as the show began the interview would not be finished in the alloted time slot and would be continued on the net.

Good use I think&#185.

A show becomes more special when its constraints are only artistic and not technical or process driven. Time is a luxury when you’re on-the-air.

It does make you wonder. Could a show like Stewart’s exist without a cable channel? Could it exist solely on the net? What is the purpose of a channel anymore anyway?

There’s an app on my iPhone from NPR. I can listen choosing from a list of either stations or shows. I choose shows. Content rules.

I don’t know about your business, but mine is changing quickly. Media has been blown away by technology reshaping production, consumption and distribution.

More changes to come. It’s scary. It’s exciting. It’s scary.

&#185 – It is almost 1:00 AM and Stewart’s website advises to “Check back later tonight or tomorrow.” That’s bad.

More On AT&T’s Less Data Plan

These are bandwidth hungry applications. You can’t use Netflix for iPhone on a regular basis and expect to stay within the new monthly caps.

Apple is kicking off their annual developers conference, aka WWDC. As is usually the case Steve Jobs is presenting. I’m letting Twitter keep me updated.

Before getting to the new iPhone (very impressive hardware improvements) Jobs talked about some new apps, specifically Farmville (ugh) and Netflix.

This is exactly what I was talking about in my earlier post. These are bandwidth hungry applications. You can’t use Netflix for iPhone on a regular basis and expect to stay within the new monthly caps.

NY Times: Download an hour-long TV show to a smartphone or tablet and you’ve used 550 megabytes, or well over a quarter of your monthly allotment. Streaming a two-hour movie from Netflix consumes 300 megabytes.

By the way, I have no idea why an hour long TV show uses nearly twice as much data as a two hour movie. The numbers aren’t as important as the general concept: Bandwidth drives innovation.

at&t’s New Data Pricing Is Bad For Us All

In their discussion of the new plans they talk about average monthly usage. That would be OK if they billed on average monthly usage. They don’t.

Last week at&t announced a new tiered plan for pricing data to smartphones like my iPhone. All you can eat data plans are gone. Two news plans emerge at 200Mb and 2Gb per month. Both cost less than the old unlimited model.

My plan is grandfathered in. Phew!

First a note about some at&t hanky panky. In their discussion of the new plans they talk about average monthly usage. That would be OK if they billed on average monthly usage. They don’t. My monthly average usage has been under their new cap, but I still have two months above it!

An at&t customer who fits in their new criteria might still have to pay overage charges even while averaging below the limit. Under their new plan I would. And, of course, unlike nearly everything else in this world the price per byte of data goes up as you use more under at&t’s new rate structure.

This change is bad for innovation which is bad for the consumer. I was about to lay out my reasons when I read Free Press Policy Counsel M. Chris Riley’s statement:

“While AT&T asserts that its high-end 2 GB cap will only impact the heaviest users, the fact is that today’s heavy user is tomorrow’s average user. Internet overcharging schemes like the one AT&T proposes will discourage innovative new uses and stifle healthy growth in the mobile broadband economy.

Devices like the iPhone or one of the killer Android phones or any still to-be-seen hardware are all still in the serendipitous stage. Much of what you get from them is a surprise until you actually get it! New methods and technologies are constantly being introduced. I didn’t buy my phone thinking it would be how I watch baseball or listen to NPR or guide my car, but it does all those things and more.

I expect it to do even more in the future though I have no idea what that might be!

Smartphones are transformational devices. We need to nurture their use, not stifle it. Unfortunately at&t’s plan does just that!