Tech Support

Wednesday night was tech support night. Between shows I drove to my friend Steve’s home, no more than 10 minutes from the station. He’s a great guy, and his wife is nicer.

He’s my physician, so I fix his computer and he fixes me. It seems like a decent arrangement, though there’s probably more downside risk to me should a problem go unfixed.

He had muddled along in computing for years. With the birth of his first grandchild, his computing needs increased. There were photos to tweak and upload – which led to a scanner and DSL connection (I’m much more a fan of cable modems than DSL, but that’s another story for another day).

What had been a reasonable, older Gateway system has become a problem. The photo work pushes it to its limits – slowing him down. The screen is a 15″ CRT, running at 800×600 resolution. After all the menus and taskbars are drawn on the screen, it’s got the spaciousness of a New York City efficiency.

For most applications, any old PC will do. I hear stories all the time about people buying new computers, sending old ones to the trash heap. It drives me nuts!

I’ve gotten call telling me how a computer is running slower, as if computers atrophied. “Malware” can make a computer slow down, but it’s curable.

The dirty secret of the computing world is, most CPU speed is wasted. For Internet browsing, word processing and email, the vast majority of computers up to four or five years old are fine. All they usually need are a little more memory and hard drive space – both of which are easily added. Why spend big bucks if you don’t have to?

Steve’s computing problem relates to an incompatibility between a driver for his video card and the new scanner. Every time you set the scanner in motion, you get an error message referring to NV4DISP.DRV. Then the program just shuts down, as if nothing had happened.

There is nothing as cryptic as a Windows 98 error message. It offers little information and no hope.

My first line of defense is to go to Usenet via Google. Usenet is where nerds go to find other nerds. NV4DISP.DRV has been cited often on Usenet. Still, my first looks didn’t bring me a solution – and I still don’t have one.

It is possible that this old computer, with the video subsystem an integral part of the motherboard, has a fatal dislike for the scanner and they will never play well together. I don’t have my hopes raised. I will keep trying.

Bad News, Bad News

Helaine woke me up early this morning. She, as my driver, is concerned about the forecast for tomorrow. The map piece on the left, a little snippet of what I’ve looked at, says a few things. It shows between &#188″ and &#189″ of liquid equivalent over Connecticut by 7:00 AM tomorrow. The two sets of lines show it won’t be too windy but it will be cold enough aloft snow. Other maps, that you don’t see, show this event over at, or before, 7:00 AM.

Bottom line, 3-5″ of snow on the ground.

If you’d like to be a geek in training, these forecast maps are part of an ever changing suite of maps published around the clock by the National Centers for Environmental Prediction, in Silver Spring. MD.

I called Southwest. They’ll move me to today – if I pay about double my current fare!

The plan right now is for Helaine and me to get up early and do our best getting to the airport. The hope is I-91, our main route, won’t be too bad. However, I-91 is the road that separated me from the radio station early this season when &#188″ fell!

This story is not yet over.

Happy New Year Dick Clark

It’s a family tradition that we don’t go out on New Year’s Eve. There are a few really simple reasons for this. First, I usually work. Second, we don’t drink.

Years ago, the last time we really went out for New Year’s, a drunk guy started making a pass at my wife. In fact (though we laugh about it now) we almost broke up on our first pre-marriage New Year’s Eve together.

This year, we stayed home with Steffie and watched some of the goings on in Times Square. Helaine said she wasn’t, but I was very worried that some masterstroke terrorist act would take place in Times Square while the World watched.

Though we moved back and forth between Fox, MTV and ABC, we mostly stayed with ABC. Sure, I work for an affiliate, but there is also a tradition with Dick Clark. Again this year, for at least the second year in a row, Dick was inside a warm studio above Times Square. I’m sorry. He needs to be outside. And last night, the weather wasn’t all that bad.

I was also upset at the use of Steve Doocey – who represents Fox News Channel’s morning show – as ‘talent.’ This is not to say Steve isn’t good… he is. But, this is another case of cutting your nose to spite your face. Why would ABC want to shine such a bright spotlight on someone who is trying to eat their lunch? Doesn’t anyone in the company realize that using talent from other networks is the equivalent of dumping the Disneyland live shots for Six Flags or Universal?

There was a pretty tough article on Dick Clark in Newsday recently. I’ve attached it to this link.

Maybe because I knew most of this before, or maybe just because it’s becoming more obvious now, I have trouble finding Dick warm and likable. His interaction with others, especially on ‘tosses’ from live shots, or look live taped pieces, is forced and a little too staged.

On the other hand, I’m not ready to cede New Year’s Eve to Ryan Seacrest or the stable of hosts on MTV (none of whom stick out in my mind).

Happy 2004

Continue reading “Happy New Year Dick Clark”

New Monitor – Again

This past summer, after staring at a CRT monitor ratcheted up to its maximum resolution, I bought a brand new Pixo AT700S monitor. My thought was, an LCD monitor would have a sharper look, use less power, and make me much cooler. Plus, the 17″ CRT at 1280×1024 was blinding me.

You may be wondering, why a Pixo? After all, Pixo isn’t the first (or fourteenth) name that comes off your tongue when thinking of monitors. My thought was, since I was going ‘digital’, a pixel is a pixel, so all monitors should be equal.

What a dumb thing to think. It’s absolutely wrong, of course.

First, an LCD monitor, though producing a specific number of discrete pixels, starts its life by translating your computer’s analog video output to digital. Anything lost in that translation is gone – never to be found again.

Also, even in the 21st Century, monitors are loaded with components. Each of these components has to stay within its design specifications if the monitor is to perform properly.

Right away, I could see that wouldn’t be the case with the Pixo. I’d use a test generator and align the monitor only to come back the next day and find the alignment point had moved.

Then, one day, after a few months of use, the monitor sent a large puff of white smoke skyward. It was as if it had elected a pope. In the room, and later the entire house, I could smell the telltale odor of a capacitor that had fried.

I brought the monitor back to Staples, where they gladly gave me another Pixo.

No problem. Back on my desk, looking good, until a few nights ago.

I was working on the laptop at the time, so the LCD monitor for the main computer only caught the corner of my eye. I wasn’t sure what it was at first, but I turned to see it brighten… and then dim… and the brighten again.

There are many things electronic components do very well. Healing isn’t one of them. I unplugged the monitor from my KVM (Keyboard, video, monitor) switch to see if it was the culprit. No change.

The problem came and went over the next few days. This morning, I had had enough. I was on my way to Cheshire to drop off Christmas gifts and figured I’d stop in at the Staples in Wallingford.

Long story short, the electronics guy at Staples didn’t seem surprised by the fate of my Pixo. He didn’t have any more, but he personally used an Envision (a name I’d actually heard before) and offered one to me at $60 more than I had originally paid.

I really didn’t want to buy a more expensive monitor, but I knew the Pixo was wrong for me. So, now on my desk is a lovely Envision EN-7100si.

The video is very sharp, though I’m not very impressed with the contrast. That, however, could be a driver or software problem, so I’ll hold judgment.

I see people using LCD screens all the time. They are quite cool and should look better than a CRT but only if they operate at their native resolution. 15″ monitors want to be at 1024×768. 17″ monitors need to have 1280×1024 resolution. If you’re not doing that (and most people seem not to) then the monitor is going to be smudgy, with dark grays where there should be black.

Oh – the Dell keyboard in the photo. I never thought a keyboard made much difference either. How many times can I be wrong in one entry?

Heaven Help Us All

This morning, Helaine and Steffie drove to Wethersfield so Steffie could take her driver’s test. Unlike her father, the examiner didn’t yell at her, telling her she was going too fast around a corner. She passed with flying colors.

Steffie’s a very good driver, but without experience. She hasn’t quite learned how to multitask behind the wheel, nor should that be expected at this point. We’re going to let her get her feet wet a little at a time.

Having a driver’s license is not the same as having unlimited access to drive. I’m putting that here in case Steffie’s reading this.

Over the short term, it’s difficult to believe Helaine will have any easy moments while Steffie’s behind the wheel.