I logged onto Facebook today to find two friends with hacked accounts. Each had sent an email to a long list of friends. The email contained a single URL. Of course the URL didn’t come from my friends and the purpose of sending it was nefarious. This has happened before… it has happened many times before.
There were telltale signs. The destination URL led to what looked like Facebook’s login page though it had a Russian URL. The text was obviously written by a non-native English speaker confused about when to use helps versus help. Not every phishing attempt is so easily spotted.
There will always be bad operators. However, I find Facebook’s response to this type of problem inadequate to the point of being irresponsible. If you as a user spend the time to get to the help page that covers this situation Facebook says:
This would be like the fire department refusing to take your call because you only saw a house on fire–but it wasn’t your house!
So, on this beautiful holiday afternoon when Facebook users are unlikely to be online the problem will fester. Other innocents won’t notice it’s a scam and give up their user info too. The problem will spread.
Facebook has an obligation to take a more active role. This is not some after school project, but a business now valued in the billions!