More Cable Modem Woes

For the longest time it’s been tough going with my high speed Internet service. Who knows why, but without warning, usually in the middle of the night, poof – no service.

I figure I’ve called Comcast 8-10 times about this problem. In the beginning, when the cable service would mysteriously reappear, I would cancel the service call.

The past two times I let the techs come. They’ve found some loose connectors and things like that. When they were done tightening and tweaking, they told me everything would be all right, and left. But, of course, it wasn’t all right.

I tried to figure out the problem myself. My cable modem, an older Best Data model, doesn’t have a diagnostic screen. I looked for some info about it online and found it only supports an older cable modem protocol (DOCSIS 1). Maybe that’s the problem?

Yesterday, I went to Comcast to lease a new modem. I figured $3 more per month would be worth it for the peace of mind.

No sooner had I installed it than it failed! This morning, with stormy weather surrounding us, my cable Internet service went kerflooey. As of this hour, it’s still out.

My guess is there’s something outside, between the pole and the house, that is affected by weather. Most of the outages come on cold nights. Today’s outage came while the cables were undoubtedly swinging.

Whatever it is, I need the cable guy. I called Comcast and made arrangements for a visit on Monday (I’m going to Nashville tomorrow). If I ever get service back, I’ll report on how it went.

On My Way To Nashville

My friend Mike runs a television station in Nashville. Another friend, Steve, is the news director. They are in the midst of an interesting experiment. Depending on who you ask, you will be told it’s the future or the demise of local TV news.

On Friday, I’m going there to make up my own mind.

WKRN has decided to eliminate the line between reporters, editors and photographers. At that Nashville station, everyone’s a reporter who shoots and edits. They are called VJs, even though, to me, that name brings up memories of Mark Goodman, Allan Hunter, Nina Blackwood and Martha Quinn.

When I told this to some people at my station, they wondered how you could concentrate on getting the meat of a story while you were also worried about running the equipment? I don’t know. I want to see.

I think the vast majority of the photographers I work with could easily be reporters. They have to think like reporters to shoot well (and most of our guys are phenomenal shooters).

I don’t know about the reporters going the other way. Shooting a video camera is as much an art as anything else I can think of. It doesn’t seem to be something easily learned in a short time.

Reporters like to be seen in their stories. Stations like their reporters to be seen. How do you do that when you’re shooting and reporting? I want to find out.

What this rejiggering of resources does buy is a much larger head count on the street. You can cover many more stories, or assign people a longer time to cover a story, or you can use this technique to spend less money.

It would seem that last one is a very tempting outcome for a station’s owner. I am assured by my friends that’s not what they’re doing.

Moving to this new method of electronic journalism also brings new editing and storage techniques which should make the melding of TV news department and Internet news website easier. It’s all a brave new world, but will it be successful?

Is this how TV news will be done in the future? There are lots of vested interests who say no. In the right to work state of Tennessee it’s easier to give it a try.

I do know the hot breath of the Internet is being felt on the back of TV’s neck. At Yahoo, an ambitious plan is underway to add all sorts of video programming. It will all be on demand and without many of the content or time restrictions of over-the-air television. I’m still trying to decide if it will be a more or less expensive method of distribution?

Anyway, I’m excited about seeing my friends and spending time with them. I’m also excited, and in some ways petrified, that I might be taking a peek at the future of television.

Why Do They Do It This Way?

Last weekend, shooting stills at the UCONN/Army game was a lot of fun. I would have shot more, but I ran out of memory.

As cameras have ramped up the pixel count, the memory storage requirements have gone up too. I have three compact flash cards that together hold about 1 gigabyte.

Today, that’s not an incredibly large amount of memory, but I remember when it was – and not that long ago.

I didn’t want to get caught short again, so I looked into buying another, larger card. Within the last month, compact flash prices have dropped through the floor. Prices are half what they had been recently and a quarter of where they were last year!

To me, that was a buy signal (though at this rate, I could have waited a little longer until they paid me to take them).

I searched around and found what I wanted on eCost.com. This is an interesting site because there is free shipping – but you pay a handling charge. Exactly what is the difference? And, how can a business, built on handling your order, charge for handling?

The card cost me $84 plus $4.95 for handling. Subtract a $30 rebate&#185 for a net of $58.95. That’s an excellent price – today. Next week it might look like I was ripped off.

Of course I wanted the card yesterday, but that was not to be. Somehow, UPS put this thing on the scenic tour of Eastern America. It’s not that it took so long – it’s just the package made more stops than a presidential campaign!

Oct 1, 2004

12:04 P.M.

NORTH HAVEN, CT, US

DELIVERY

6:27 A.M.

NORTH HAVEN, CT, US

OUT FOR DELIVERY

3:45 A.M.

NORTH HAVEN, CT, US

ARRIVAL SCAN

1:28 A.M.

SHREWSBURY, MA, US

DEPARTURE SCAN

Sep 30, 2004

12:06 P.M.

SHREWSBURY, MA, US

ARRIVAL SCAN

7:32 A.M.

SECAUCUS, NJ, US

DEPARTURE SCAN

6:07 A.M.

SECAUCUS, NJ, US

ARRIVAL SCAN

1:37 A.M.

LAUREL, MD, US

DEPARTURE SCAN

Sep 29, 2004

11:50 P.M.

LAUREL, MD, US

ARRIVAL SCAN

6:30 P.M.

FISHERSVILLE, VA, US

DEPARTURE SCAN

6:16 P.M.

FISHERSVILLE, VA, US

ARRIVAL SCAN

3:45 P.M.

ROANOKE, VA, US

DEPARTURE SCAN

3:12 P.M.

ROANOKE, VA, US

ARRIVAL SCAN

10:46 A.M.

KNOXVILLE, TN, US

DEPARTURE SCAN

10:20 A.M.

KNOXVILLE, TN, US

ARRIVAL SCAN

5:39 A.M.

NASHVILLE, TN, US

DEPARTURE SCAN

1:51 A.M.

NASHVILLE, TN, US

ARRIVAL SCAN

Sep 28, 2004

10:18 P.M.

MEMPHIS, TN, US

DEPARTURE SCAN

8:57 P.M.

US

BILLING INFORMATION RECEIVED

8:12 P.M.

MEMPHIS, TN, US

ORIGIN SCAN

Only UPS understands why it saw three Tennessee cities and drove past my house on the way to Massachusetts… where it turned around and headed back.

The UPS driver walked the package from the curb to my front door. The box was light but substantial at 12″x10″x4.5″. Why? The hard plastic wrapped packaging was only 5″x6″ and without the wrap, the card is only 1.5″x1.625″ .

Not only could this have been packed in a smaller box, it could have been packed in an envelope! It’s difficult to believe the box is protecting the flash card much more than its impenetrable plastic packaging.

Bottom line is, it’s here. Tomorrow Steffie plays field hockey and I’ll attempt to fill it up.

&#185 – Rebates are seriously the work of the devil. I am very careful in how I fill them out, reading every word of the instructions. I still feel I get a very low return. These companies have every possible incentive to not pay me.

Seven Thousand Three Hundred Five Days

Seven thousand three hundred five days ago, Connecticut still had toll booths on I-95 and the Merritt Parkway. There was no state income tax. Our governor, William O’Neill, was a tavern owner.

Back then, WTNH was a middle aged television station, owned by Capitol Cities Communications – before it bought ABC. It was second place in what was, for all intents and purposes, a 2 station market. A station with an identity crisis, not knowing whether to be Connecticut’s station or just concentrate on New Haven. It was making money hand-over-fist, which tended to minimize their concern.

On May 21, 1984, One thousand forty three weeks and four days ago, I walked into Channel 8 as an employee. If you would have told me twenty years ago that I’d still be there today, I’d have called you a fool. In my 11 years in radio, I had worked all over the country. No job had ever run more than 3 or 4 years – and most were much shorter.

Al Terzi (WFSB), Gerri Harris (who knows) and Diane Smith (WTIC radio, CPTV), were our main anchors. Bob Picozzi (ESPN radio, UConn Women’s basketball play-byplay) was our sports director. Our news director, the guy who hired me, was Mike Sechrist (General Manager WKRN – Nashville). His assistant, Wendie Feinberg (Executive Producer Nightly Business Report – PBS). In the control room, Tom O’Brien (General Manager KXAS – Dallas) and Jeff Winn (Fox Sports “Best Damned Sports…”).

Of all the on-air and management personnel at the station that day, only I am left. I have survived 4 different owners, 4 general managers, 10 news directors and countless dozens of assistants, producers, reporters and anchors.

Still, I often ask myself, where have I gone wrong?

That’s not to say my professional life hasn’t been good. In fact, it’s been great. This is a very rewarding job and the people who watch have been generous in their support, while my bosses have been… well, they’ve been generous too. I just wonder, what if?

Have I missed the bright lights of the big city? Would I have been able to compete at that level?

Today, if I were looking for work elsewhere, would I be taken seriously? A few years longevity is a good thing, but twenty years in New Haven makes it seem like I’ve been unable to escape.

Since I have been at WTNH, only four of the on-air people hired were older than I was at the time – and three of those came within my first year. This is a business of the young… and I say that even though this station isn’t anywhere near as youth obsessed as some others.

I remember early in my radio career, seeing people who’d been in one place too long, who were now just going through the motions. I promised myself that would never be me. I’ve kept my word.

It is still important to me, after all this time, to know whether I’ve entertained or not. There are no gimmes. A bad Friday night 11:00 weathercast can ruin my weekend… ask my wife.

Even tonight, I brought home a snippet of tape because a few seconds of well timed on-air chatter with the floor director seemed memorable. Every show counts. I am never unhappy to go to work. I have never taken, or needed, a ‘mental health’ day.

I still have my fantasy jobs – things I’d like to do and sometimes even dream about. I’d like to do a game show. I’d like to do a sit down fun chat show. I’d like to fill-in again on Good Morning America. Who knows?

I worry about losing a little off the fastball – about someone up-and-coming who might want my job. I worry about a new owner or manager who might not care that I’ve put twenty years in. After all, in the 21st century, company loyalty is something employees have toward companies… not the other way around.

About 15 years ago, my agent said there would come a time when I’d want to shave ten years off my age. I think I could actually pass with that lie. Until recently, I’d regularly get viewer mail telling me to stop coloring my hair… even though it’s never been colored. But, I won’t lie about my age because I’m proud to have the experience and knowledge that only comes with being 53.

I am not sorry that I’ve made it to 20 years. I am not disappointed in what I’ve accomplished. I have a wonderful life. I only wonder where the other paths led.