Excuse us while Helaine and I pull all our hair out by the roots one strand at a time!
Our Southwest Airlines credit card is being replaced, again. The new card gets a new number. EVERYONE we do business with on a regular basis must be told.
Maybe you remember the last time this happened? We were driving from Connecticut to California. We were in Lincoln, Nebraska when we got the call.
I’ve lost count how many times this has happened, but at least five. We expect Chase not to extend the expiration date, so this will have to be done again in about a year. Make it at least six times.
What we’ve learned through all this is EVERY website puts credit card number changes in a different place. Each requires different hoops be jumped through and that you understand their particular style of business English. Some changes will take seconds, others will follow long minutes of head scratching.
Part of the reason this stings so much is because each-and-every time this has happened it’s been because of how Chase (and other American banks) issue cards.
It’s my understanding the “Target Caper” couldn’t have happened in Europe or Asia. There, credit card issuers have spent a little money to improve security. Here in the states, their security ends up being part of my job!
Not happy.