A week ago I got my first inkling something was wrong. Helaine told me Stef had told her “BabyLaps,” her laptop computer, was running really slowly.
I had Steffie load some remote assistance software and attempted to fix things from here. The computer only ran slower!
“Bring it home,” I said. And so, tonight she did.
When I walked into my office, there was the laptop sitting under a note with the sketch of a tearful face and three words, “fix me please.”
For three hours, I’ve been trying just that – and failing. This is so frustrating!
There are no outward signs pointing to the reason the computer has become slovenly. There is definitely something wrong and it’s waiting to be discovered!
OK – that’s the bad news. The good news is, I can get in as the Administrator and run the machine perfectly in safe mode. In other words, there’s no hardware problem and the operating system seems intact.
This will take a long time.