The Move: Tightening Loose Ends

I suspect Wachovia, along with all the other companies who put you through voice mail hell, are a little freer in spending your time than theirs!

I love Helaine and depend on her amazing organizational skill. In our little family if it’s done on time (or sooner) she’s involved! That’s one reason Stef’s upcoming move is so stressful to Helaine (besides the obvious). She wants the transition to be seamless and is working hard to assure it.

There are so many loose ends that need to be tied. This may be H’s wheelhouse, but it’s mind boggling to me! In this forest she sees each individual tree.

I called Wachovia to make some changes on Stef’s credit card. I was the original co-applicant and, as I’ve been told, will remain on the card. Now the address is changed.

Oh–speaking of which, if Wachovia has an option on its phone tree to allow you to speak to a real person I didn’t hear it. About five minutes into listening to my options I just blurted “agent,” which the system didn’t understand, then “representative” which it did.

The young sounding, American accented CSR was friendly and competent. Yes, Wachovia, that was both pleasant and a surprise. Shouldn’t it not be a surprise?

There are too many canned messages on the way to getting service. I suspect Wachovia, along with all the other companies who put you through voice mail hell, are a little freer in spending your time than theirs!

Nine of Stef’s boxes have arrived in the San Fernando Valley. One is still on its way as is her car. Hopefully they’re there before we are.

There’s always some unanticipated fly in the ointment, but at the moment Helaine’s attention to detail is paying off.

In a few days we switch to relying on my muscle. We’re in deep trouble.

Southwest VISA revisited

I got to the bottom of the credit card flap thing morning.

In 2000, three years ago, my mutual fund says they sent me new checks and had me sign for them. This May, they stopped honoring the old checks. I’ve been using the old ones all along, so they could have told me I was headed for a tree.

Bottom line – they’re wiring $5,000 into my checking account. They will waive any fees. Southwest’s VISA will refund my bounced check fee and will wire $5,000 from my Wachovia checking account. Wachovia, an innocent bystander, will probably charge me to receive the wire transfer (and make a huge profit on it).

Is this chapter closed? It should be. It probably isn’t.