My Tech Support Question

It was all scary to Stef because it’s written in an obtuse way with lots of questions and comments that relate to arcane computing concepts

Stef called me at work this evening. For those of you not fathers, I’ll clue you in. It meant she wanted something. That’s fine. That’s what dad’s do.

Her iPod was throwing strange error messages via both iTunes and Windows Vista itself. The gods were not happy. She didn’t know what to do?

We arranged for it to be waiting for me accompanied by a piece of paper with her user name and password for iTunes–should I need it.

It was all scary to Stef because the messages were written in an obtuse way with lots of questions and comments that relate to arcane computing concepts. This is my wheelhouse, but for most people it might as well be written in Farsi.

Because Stef’s tunes are also on her laptop I wasn’t worried and the full restore is underway now. Why it crashed and burned is unimportant. It just needs to be fixed.

I do this stuff for a lot of my friends and family.

What I want to know is, what do people do who don’t have a Geoff do? I don’t know what Stef or a myriad of others I’ve helped would have done on their own?

Do people throw out devices like this because they’re physically fine but no longer operational?

Please let me know.