Tag: Cingular store

Cell Service: Like A Bad Marriage

We are getting set to firm up our cell service for another two years. In many way our relationship with the cell company is like a bad marriage, kept together for the sake of the kids.

This installment of the “Cell Phone Saga” comes about because of Steffie’s phone. It’s been dropped on its head enough that it should be bandaged, or have its antenna in a sling. Sometimes it spontaneously shuts itself off. On other occasions some of the keys don’t work.

Since I had some questions about this month’s bill, I gave Cingular a call. Is it possible they’re trying to obfuscate what the bill contains? I was always good at math… even on the math team… but their bill baffles me – all 24 pages of it!

There is no bill we receive which is more detailed or confusing… or voluminous.

After we straightened out my billing misunderstandings I asked about getting some new phones. It seems my line is eligible, but Helaine and Steffie’s are not – at least not until September.

How can that be? We all got our phones at the same time. I’m not going to complain because like Monopoly’s “Bank Error In Your Favor,” I think September probably is the correct time.

With a little “creative accounting” Steffie can get my new phone and I’ll wait until September to get her scheduled replacement. Helaine, who is ambivalent about the whole thing gets a new one too. She and I currently have tiny LG G4010’s.

I have written about this phone before.

The manual is so beautifully designed and printed that when I originally had trouble following what it was saying, I though the problem was mine. This seems like a manual that might have been written in Korean and then poorly translated into English. Whatever the story, it’s a puzzle. I’m surprised Cingular let this get by since it increases their support costs.

Steffie wants a Motorola RAZR phone – in black, thank you very much. She’s paying – it’s her choice. It’s a very stylish phone which gets good marks from most reviewers. Its camera isn’t quite up to state-of-the-art resolution and it plays back video though it can’t record it.

The RAZR is Bluetooth enabled and, looking at eBay, well supported with after market products including a data cable and software (eliminating the need to run up your phone bill to move photos to your PC).

We headed to the Cingular store to pick one up, but they are in demand and out of stock. There will be some next week, which is when Steffie will return. Then, I’ll watch Steffie’s experience and see if that’s the phone for me.

There are times I think I’d rather have a PDA type phone, like a Blackberry or Treo. I like the idea of email and IM from anywhere, but there is the geek factor. Those are hip holster phones you wear, not pocket phones.

Helaine says with one of those on my belt I will be as nerdy looking as is humanly possible. She does not mean that as a compliment!

Meanwhile I have time. No new phone for me until September.

It looks like getting a new phone might be as difficult as understanding the phone bill.

Cell Phone Deal – The Final Chapter

This is the (hopefully) last in a series of entries about my cell service. If you’d rather read the whole series from the beginning, click here.

Hold your calls, we’ve got a winner… or more succinctly, we’ve eliminated most of the losers. I re-signed yesterday with Cingular for National GSM service.

A couple of notes and observations are in order. This took an unbelievably long time. I’m not talking about yesterday at the store – which did take forever – but my decision making process. The cellular carriers make this maddeningly difficult.

First and foremost, you have to read each and every thing that you’re being offered and not offered. The cell companies know what they’re offering (well, sort of) but most of us don’t. While I was in the cell phone store yesterday, I watched customer after customer move up to the desk, like lambs to the slaughter. The salespeople offered and sold plans and conditions that weren’t understood by the customers. And, the customers, with little choice, signed on without much thought.

In my case, this is a $2,000 commitment – 2 years of service for the three of us – and I wanted to be sure everything was acceptable… or as acceptable as possible.

Most customers don’t know the difference between GSM or TDMA or CDMA, but these distinctions can be very important in deciding what you’re getting. The companies offer beautifully named national or regional networks, and then never disclose what these networks are… or are not. The maps I’ve seen continue to paint a nearly seamless blanket of coverage, which isn’t true.

The company that actually runs the Cingular store needs to reconsider the paper flow through the store. Forms had to be filled out by hand and multiple phone calls made to get my account set up. It’s 2003 – these forms should be computer generated and authorizations automated. I was in the store for nearly 2 hours. Some people, who waited in line while I was being taking care of, left.

As I wrote earlier, when a plan says no roaming fees, that still doesn’t mean you can use any signal your phone can hear. It used to be, if you were out of range of your plan, your phone would latch on to whatever it heard, and you’d pay for that privilege. But “no roaming” doesn’t necessarily mean that call is now free. It often means that call can no longer be made!

The best example is here at home. My phone shows a very, very strong signal (probably from T-Mobile or AT&T). If I try to make a call, the phone says “Emergency Only” and spits me back to the main menu.

As far as I can tell, I now have a comparable number of minutes, nights beginning at 7:00 PM, some sort of national coverage (though still no coverage here at home) and three new phones for a little less than I was paying. And, I extracted 3 free months of service, 2 of the 3 phones, and a waiver of the activation charge by getting on the phone with the Cingular company agent (thanks Kendrick Alexander) and asking for it (the folks in the Cingular store don’t really work for Cingular).

Helaine and I got LG G4010 phones. They are incredibly small with a stubby, fixed antenna. I have been pouring through the manual, looking for a way to use my company’s voicemail with this phone. That means adding a pause during the dialing sequence. As far as I can tell, you can’t do it. If that’s true, this would be the first cell phone I’ve ever seen that can’t perform this function.

If the manual wasn’t translated from some other language into English, the person who did write it should be ashamed. It is disorganized and confusing.

Steffie got a much fancier Samsung S307. It has a color display and more toys. I was proud because she wanted it and was willing to part with her own (hard earned) money to get it.

There was another company I had considered going with. Oh heck – it was Sprint. I didn’t go because of what I considered the very high cost of the phones and higher cost for monthly service. But really, the clincher was their move a few years ago (quickly rescinded) to charge for calls to customer service! To me, that showed a corporate culture that didn’t value the end user the way I want to be valued.

I would be 100% happy with Cingular but for one small problem. There’s no service here at home. Judging by the folks at their store, Cingular thinks it has coverage here. They recently put a cell site at Quinnipiac College, less than 2 miles away. But, it is blocked to me, and most of my neighbors because of Sleeping Giant Mountain. If they would have moved the site off campus, they could have killed two birds with one stone – putting coverage on campus and into this area and I’d be really smiling.

Cingular Teases Me

We had been told that a new Cingular GSM cell tower was being installed at Quinnipiac University. Judging from some topographic maps I downloaded online, there was a significant chance we’d be blocked by Sleeping Giant.

After speaking to the guys at Cingular (it’s actually American Cellular d/b/a as Cingular, but that’s another story) I felt better. A few of them had driven up to my neighborhood, phone in hand, and saw loads of signal. Cingular has a sweet looking, really small, LG-G4010 GSM phone available. Life was good.

Wednesday, I went to the Cingular store and took a phone for a 15 day trial in anticipation of signing up for new service. It worked fine going to work – even in places I had previously had trouble. It worked fine coming home.

And then, I got to the hill leading to our house.

As soon as I started to climb the hill, cell service ceased. I was in the middle of a call, and it ended abruptly.

At the house, no service, until…. voil

The Phone Saga Continues

A few weeks ago the antenna to my Motorola V60t cellular phone snapped off. It was under warranty… or so I thought. When Motorola opened the phone up, they found evidence of water on the circuit board. Of course, that was no part of the antenna problem. Still, they decided not to fix the phone and to declare it out of warranty.

Since that time, I have been using an older Motorola Startac. It’s actually a nice phone, but analog. So, there’s always a fair amount of static as I drive along. And, analog phones suck down battery power very quickly.

I had the snapped antenna from the digital phone on my desk, so today I tried a little experiment. With some crazy glue, I reattached the antenna housing to the housing of the phone. Guess what – it works!

Back to the Cingular store, where they re-enabled the digital phone, and I’m again, good to go.

I continue to hope there will be GSM reception at my house now that a new site has been turned on at Quinnipiac University, not very far away. Hopefully, within the next week or so, I’ll find out.

I should be able to get a better plan with a new phone and more minutes for less money. Is this a great country or what?