More Cable Modem Woes

For the longest time it’s been tough going with my high speed Internet service. Who knows why, but without warning, usually in the middle of the night, poof – no service.

I figure I’ve called Comcast 8-10 times about this problem. In the beginning, when the cable service would mysteriously reappear, I would cancel the service call.

The past two times I let the techs come. They’ve found some loose connectors and things like that. When they were done tightening and tweaking, they told me everything would be all right, and left. But, of course, it wasn’t all right.

I tried to figure out the problem myself. My cable modem, an older Best Data model, doesn’t have a diagnostic screen. I looked for some info about it online and found it only supports an older cable modem protocol (DOCSIS 1). Maybe that’s the problem?

Yesterday, I went to Comcast to lease a new modem. I figured $3 more per month would be worth it for the peace of mind.

No sooner had I installed it than it failed! This morning, with stormy weather surrounding us, my cable Internet service went kerflooey. As of this hour, it’s still out.

My guess is there’s something outside, between the pole and the house, that is affected by weather. Most of the outages come on cold nights. Today’s outage came while the cables were undoubtedly swinging.

Whatever it is, I need the cable guy. I called Comcast and made arrangements for a visit on Monday (I’m going to Nashville tomorrow). If I ever get service back, I’ll report on how it went.