Chutzpah And AT&T

Oh Mr. de la Vega, don’t you understand how business is supposed to work?

apple-iphone-3g.jpgI’m an AT&T subscriber and an iPhone user. Like many iPhone users I’ve experienced weird call drops (mainly while in Las Vegas or New York City–seldom in Connecticut). The prevailing wisdom seems to be there’s not enough capacity to support the voracious appetite of iPhone users.

Hey, AT&T–what exactly did you expect? You’re the ones bragging about the inexhaustible supply of iPhone apps. You’ve empowered us and now your surprised we’re taking advantage? Spare me.

Recently AT&T Mobility’s CEO addressed some of these data/phone concerns and then tossed in a curveball. Here’s part of the Wall Street Journal‘s read on it.

“With about 3% of smart-phone customers driving 40% of data traffic, AT&T is considering incentives to keep those subscribers from hampering the experience for everyone else, he said. “You can rest assured that we’re very sure we can address it in a way that’s consistent with net-neutrality and FCC regulations.”

Many customers don’t know how much bandwidth they’re consuming, Mr. de la Vega added. When AT&T conducted a broadband test, customers often reduced their data use. Longer-term, he said, a pricing scheme based on usage is likely, though it will be determined by industry competition and regulatory guidelines.”

AT&T admits its services “are performing at levels below our standards.” Unfortunately, this is one of those no-fault admissions, because AT&T’s not crediting my account to compensate for this poor service.

Instead they’re saying these issues, while using the service as sold, are largely the fault of their customers! Where I come from we categorize this as “chutzpah.”

Chutzpah? Look it up. There’s an app for that.

Oh Mr. de la Vega, don’t you understand how business is supposed to work?

I plan on using the crap out of my iPhone–using every bit and byte I’m entitled to use. I want to be one of your heaviest customers (the one’s you seem to dislike) until I’m passed by someone who finds even more ways to use it.

Don’t worry, even then I’ll find a way to catch up!

Get used to it Mr. dlV. Like you, we’re interested in seeing the other party in this deal completely fulfill its obligation. We’re going to want more, not less. One day we’ll look back at the data streaming to our phones today the way we look at a 300 baud modem!

It often seems servicing customers is an impediment business doesn’t want. Too bad.

Addendum: If you’ve gotten this far you also need to read FakeSteveJobs take on this. It is masterful. The language is “R” rated, but it’s well worth it.

Snow – The Vacation Ends Abruptly

Our landing lights were on really early. That highlighted the snow streaming by horizontally

I’m writing this from the kitchen table. We’re home after a reasonably uneventful jaunt across the country. Of course our biggest worry was weather–which as you see wasn’t too bad.

semi snowy backyard.jpg

Actually we had two worries.

  1. We were scared we’d be stranded out west
  2. We were also a little spooked about driving home in whatever would be falling

Helaine packed an abbreviated change of clothes in our carry-on. Obviously that wasn’t needed. Both flights left on-time.

Here’s a little sample of what we saw leaving Ontario, CA on our first flight. If you’ve never been out west it’s worth watching. These mountains aren’t as tall as the Rockies but the contrast between mountain and desert valley is stark.

There’s a lot of unexplainable ‘stuff’ as you fly out west. There are structures in the middle of nowhere, unpaved roads the width of an interstate and individual single circles of green. Near Las Vegas we also saw plenty of housing developments stopped in various stages of incomplete.

Our second flight was a lot longer (2,294 miles between Las Vegas and Windsor Locks) than the quick hop from Ontario with a smattering of desert and mountain early on. Mostly we flew with the shade down. Helaine tried to sleep. I took advantage of the video and audio capabilities of my iPhone. There’s an iPod inside!

In anticipation of this trip I bought a set of Bluetooth headphones (Motorola S805) from NewEgg. For around $30 I was wirelessly connected. Very convenient and I like the ‘full cup’ style. I see they’re now ‘on sale’ for $50.

On the way out west I watched The Hangover. I had nothing to watch on the way back, but fixed that at McCarran Airport downloading about an hour’s worth of video podcasts over the free WiFi.

“We’ve slowed down,” Helaine said three and a half hours into the flight. I hadn’t noticed, but 30 seconds later we started descending–slowly.

If you’ve never flown through snow you should know it’s bumpy! It wasn’t hurricane bumpy (I have experience flying through hurricanes) but still a little unnerving, especially when the pilot talked about the very low ceiling at Bradley.

The landing lights were on really early. That highlighted the snow which streamed by horizontally.

Our landing itself was uneventful! In fact it was exceptionally smooth. I’m sure the pilots were thinking about limited runway traction and extra stopping distance as they greased it in.

It was snowing lightly as we taxied to the gate. Mainly light to moderate snow continued as we drove south. The roads were wet, but snow free, until our last mile home.

Tomorrow it’s back to work. I’m not sure I’m ready.

The Long Trip Home – Ontario Airport

This morning its base is covered in low clouds but its peak is visible.

We’re on our way home to Connecticut. That very well could be a problem. It’s raining lightly and 37&#176 at Bradley Airport right now. It will probably be snowing upon our arrival!

The drive from Palm Springs to Ontario was uneventful. Most of the windmills in the pass were still. I wonder if they’re on-demand or how it’s decided whether they spin or not. Shouldn’t windmills be the first type of electricity generated?

IMG_0315[1].JPGWe stopped for breakfast once we got close to here. Is there anything more California sounding than Advocado Burger? We both had pancakes.

There is a very tall mountain adjacent to this city. I’m assuming I’m talking about Ontario Peak, but I can’t be sure. This morning its base is covered in low clouds but its peak is visible.

Helaine said it looked spooky–and she’s right. It does!

We checked our bags, dropped off the rental car and returned to the terminal. Now we wait. This flight to Las Vegas is on time. The bigger concern is the flight from Vegas to Hartford. I expect the weather will allow us to get to Connecticut tonight… I just can’t be sure.

More to come, probably from McCarran Airport in Las Vegas.

On The Way To The Springs

This was a great trip to Vegas–not just because of my luck at poker. I had a great time with Helaine and my cousins and especially with Stefanie.

I’m writing from Las Vegas McCarran Airport. Thanks Google for the free WiFi. Next stop on this vacation is Palm Springs. It’s no secret this is the leading candidate for our retirement… whenever that is.

Palm Springs and Las Vegas are perfectly separated to make the choice between flying and driving difficult. It was truly a toss-up… even with Helaine finding a $25 fare between here and Ontario (where Southwest flies). With our companion pass that’s $25 for two, plus whatever taxes and fees are added, And, of course, on Southwest bags fly free&#185.

We had breakfast at the Grand Lux Cafe and then, on the way to the room, the cows called. We stopped at Invaders from Planet MOOlah.

MOOlah-cow.jpgI’ve written about this slot machine before. If a slot machine can be fun and entertaining MOOlah is! It’s been sort of like an ATM for Helaine and me.

“One day they’ll do an audit and find they made a mistake programming it,” I said to Helaine.

We threw a few bills in, started pressing buttons and… nothing. Oh, the pictures moved across the screen and our money supply lessened, but no payoff. Every once in a while we’d get a quarter back. Unfortunately, it was $1.25 per pull. A quarter back was a Pyrrhic victory to be sure.

I looked at Helaine. “Maybe they caught on?”

The next spin we hit nothing, but mysteriously MOOlah moved into the bonus round. It’s as if one of the cows said, “Oh, the Foxes. We like them.”

Within two minutes our original buy-in had tripled. We printed a coupon, took it to an ATM, cashed out and went upstairs to move out.

We were out of the room at 12:10 and at the airport 20 minutes later. Our flight leaves in 50 minutes.

This was a great trip to Vegas–not just because of my luck at poker. I had a great time with Helaine and my cousins and especially with Stefanie. She was a joy to be with. That will make it that much more difficult when she moves to California next month.

Palm Springs is a whole different vibe. Though also in the desert it is much more laid back than Vegas. It is heavily populated by “gray and gay” (and in some cases both at the same time).

It’s also warmer than Las Vegas year-round. As I type this it’s 72&#176 in Palm Springs but just 59&#176 here in Vegas. When it’s 105&#176 in the Las Vegas summer sun it can easily be 10&#176 warmer in the Springs.

For the next few days we expect to see snow as we drive–but safely on the mountains that surround the Coachella Valley.

&#185 – I mention this because I want to make sure Southwest never changes this 20th Century policy.

Vegas Roundup

OK–this is a little nuts. I’m not that good a player. No one is. I’ve had nine winning sessions in a row including last night’s tournament win. I am seeing Benjamin Franklin in my sleep.

palazzo-slot-machines.jpgWe leave in the morning for Palm Springs, California. Vegas will be done for us. Stef left this afternoon. She slept her way cross country with an entire row to herself!

I played a little poker this afternoon and again tonight. Both times it was $1-2 no limit hold’em and both times I came home a winner!

OK–this is a little nuts. I’m not that good a player. No one is. I’ve had nine winning sessions in a row including last night’s tournament win. I am seeing Benjamin Franklin’s etched face in my sleep.

My friend Rick said I came with a positive attitude and that made me a more confident player. Others might have sniffed that confidence and moved away when I threw my chips around. Who knows?

frozen-hot-chocolate.jpgHelaine and I did take a little walk this afternoon and had dinner at Serendipity. This restaurant is an offshoot of the New York City original. After we both had our meals we shared the specialty of the house–Frozen Hot Chocolate. Good choice.

Before we leave a few words about this hotel: The Palazzo. It is spectacular. There are probably nicer hotels somewhere. I’ve never stayed in one.

This room–all the rooms– are suites. There is a sitting room a few steps down from the bedroom. There’s no wall, but the spaces are separate.

The bathroom is large enough for a bus terminal.

There are three flat screen TVs hung on various walls in the suite including one in the aforementioned bathroom.

Most spectacular is the huge area covered by windows. We’re looking west toward the mountains with a little peek up and down the Strip.

south-side-las-vegas-blvd.jpgThere are hotels and there is gambling elsewhere. There is no other Las Vegas. It is built on hospitality. It never fails in that regard.

Vegas is down on its luck right now. Hopefully it and all of us will recover before long.

The plan for Wednesday takes us from McCarren to Ontario Airport in California. Wheels up time probably under 30 minutes. Then it’s a 70 mile east through the desert to Palm Springs. We should be there around sunset.

Nighttime In Las Vegas – Three Photos

Three shots featuring the nighttime sky in Las Vegas.

Three shots featuring the nighttime sky in Las Vegas.

desert-at-dusk.jpg

palazzo-moonrise.jpg

car-trails-lv-blvd.jpg

A Little Poker Talk

I am playing to win against big league pitching though the amount won or lost is really inconsequential. I’m not betting my 401-K here.

five-dollar-chips-at-venetian-poker-table.jpgIf you read my tweets on Twitter or follow me on Facebook you’ve seen a bunch of quick messages about playing poker. It is an understatement to say I enjoy the game.

I’m OK at it. Not bad. Not great. There are plenty who play better than I do.

Playing poker in Las Vegas has always been enjoyable because the best players are here&#185. I am playing to win against big league pitching.

The amount won or lost is really unimportant. I’m not betting my 401-K here. This is not a life changing experience. I like the action and play at stakes that are interesting without being dangerous.

My goal for this trip was to play ‘tight aggressive.’ That means I only play quality hands and play them for what they are. I do very little sneaking around–very little bluffing. If I’ve got a hand I raise it. If I don’t or the value of the hand I’m holding diminishes I fold.

These are cards, not children. I have no mortal bond to support them!

My goal is to prevent folks with bad cards from seeing a cheap flop (poker talk–don’t worry) and catching cards to beat me. That’s where the aggression comes in. Good hands are raised aggressively.

And like I said, if my cards have been counterfeited (other cards showing to make mine worth less) I’m outta there.

I have played six cash game sessions on this trip. So far I have come out ahead all six times.

There’s certainly some luck there, but I’m playing well. In poker playing well means playing disciplined. I am proud of keeping to my plan.

Staying disciplined is easier said than done. After all, any time you fold you’re sitting doing nothing, just watching. I must resist the temptation.

Though I’ve won six cash sessions I did bust out in a tournament my first day. I’ll be playing that same tourney in just a few minutes.

Tournament action is different than cash. You’re less able to sit and wait because the cost of just sitting (blinds) is continually rising. On top of that only the top 10% or so get paid. The vast majority playing tonight will lose.

My aim tonight is to play tough and survive.

&#185 – The best players are here, but Internet play on average is probably a little better than Vegas live play.

Las Vegas Boulevard After Dark – Panorama

This is a 360&#176 panorama consisting of sixty separate images and put together in Microsoft ICE. I took this standing on the curb at the North Entrance to The Mirage on Las Vegas Boulevard.

lv-blvd-pano.jpg

Our Second Day In Las Vegas

Seriously, knowing how Vegas works is invaluable because so much is available if you just ask… and you know who to ask… and you know when to ask.

mirage-view-from-our-window.jpgGood afternoon from Fabulous Las Vegas. Gobblepalooza ’09 continues! We’ve been here a little over 24 hours and have had a great time so far.

Helaine and I have been to Las Vegas many times. We know the city pretty well and we know how the system works.

Seriously, knowing how Vegas works is invaluable because so much is available if you just ask… and you know who to ask… and you know when to ask.

venetian-gondoliers.jpgWe went for dinner with my cousins last night. The restaurant, right across from the gondoliers, was Zeffirino.

Not only was it Thanksgiving, it was Helaine and my 26th wedding anniversary. We tried to keep it low key, but when the two strolling musicians came to the table Cousin Melissa let them know!

Normally Zeffirino serves very nice Italian food. Last night it was buffet style and it was very good–especially the desserts. OK–especially the desserts and lamb chops. Yum.

Fun pastime in Las Vegas. We people watch.

An older man was sitting nearby at a large table family style. He was much older than everyone else and the family with him was quite exotic looking. I’d like to pick an ethnicity, but I can’t.

One of the women was probably his wife and the two other adult women her daughters. Our game was “Try and guess what they see in him?”

Money was the consensus choice.

With only three hours bed sleep and another hour and a half on the plane I was bushed. I was in bed before 10:00 PST. Very early for me.

This morning the six of us went to breakfast at “First” a new cafe in the hotel. Helaine had read very good things, but the service was indifferent and slow.

donuts.jpgAt one point a manager came to the table and I told him–nicely. He said he did want to know and I believe him. Vegas is built on service.

As we finished the meal a batch of freshly made donuts with amazing dipping sauces was brought to the table . For the cost of the donuts he turned a bad experience into a much happier one.

Our breakfasts were very good and we’ll probably go back to see if the service improves. This manager gets a save.

Helaine, Stef, Michael, Max and Melissa headed to the Forum Shoppes at Caesar’s. I went to the Venetian Poker Room for the noon tournament. This is a mid level tournament in a very good poker room.

How are poker rooms different? A good room has comfortable chairs and tables, good dealers and attentive waitress service. Bingo!

I lasted around three and a half hours busting out in 36th place of the original 144. Tonight someone will go home with over $4,900. Not me.

I was very happy with my play. My losing move was an all-in with Ace Jack only to run into an Ace King. Oh well.

I walked back through the casino and put a $20 bill in a slot machine. Within ten minutes I’d (mostly) won back my poker entry fee. Go figure?

We’re having dinner at a Mexican restaurant tonight. Hopefully I’ll be able to stay up a little later than last night.

The View From Our Room In Vegas

Our flight got in an hour early. After a short wait for bags we’re here on The Strip.

Our flight got in an hour early. After a short wait for bags we’re here on The Strip.

Everything went more than smoothly because of our SoCal cousins Melissa, Michael and Max. They picked us up at McCarren.

Not quite 5:30p here, but late for us for dinner. I am starved! Can’t imagine Helaine and Stef are any better. Reservations are for 6:30p.

Here’s the view from our room. I wonder if there’s any way to get on the roof… a legitimate way? Anyone know anyone in Las Vegas?

palazzo-rom-view.jpg

stef-at-the-window-palazzo.jpg

A Thanksgiving Travel Tip

This will be a flight totally staffed by people without enough seniority to get Thanksgiving off. Please don’t take your anger out on me!

empty bdl terminal.jpgAs we kick off Googlepalooza ’09 I have a Thanksgiving travel tip. Travel on Thanksgiving! The main terminal at Bradley International is empty. The flight should begin boarding in less than a half hour. There will be plenty of open seats.

Today the TSA agents were so bored they were frisking each other! OK, I made that up. They still had little to do.

I’m on the floor right now, plugged in at deserted and unmarked Gate 5. We leave from Southwest’s Gate 6, across the hall.

The pilot and copilot just wheeled their bags down the jetway to the plane. The pilot’s in his late 40s, graying, built like a linebacker. The co-pilot is youngvand doesn’t have nearly enough seniority to be off on Thanksgiving.

I mentioned this before on Facebook, but it bears repeating. This will be a flight totally staffed by people without enough seniority to get Thanksgiving off. Please don’t take your anger out on me!

It’s a different vibe at the airport today. There are no business travelers. There’s no one around with that smug frequent flier attitude feigning indifference There are fewer chin held BlackBerrys.

Before we got here we dropped the pup off in Higganum with the couple who bred her. Roxie will be well taken care of and have a lot of new friends by the time her vacation is over.

Stef and Helaine were both worried about their own high emotions, which is why we all went, but everything was OK.

They asked if they could call and check on the dog… every day.

baggage at the curb at BDL.jpgWe are substantial travelers. Our suitcases are packed full. They were weighed at home to assure compliance with the 50 pound limit. They still got the striped “HEAVY” tag. The planeside crew will know the “Schleping Foxes” are taking to the skies.

Especially in the cold months flight times vary with the weather. At the moment this flight is forecast to arrive nearly an hour early. We’ll be up at 40,000 feet. Head winds must be very light.

It’s only 49&#176 in Las Vegas now. That will change quickly. The desert sees wild temperature swings. It will be sunny and in the upper 60&#176s upon our arrival.

I’ve got a movie to watch and plenty of tunes on the iPod portion of the iPhone. I’m also carrying a set of Bluetooth headphones. Mostly I’d like to sleep.

Given half the chance I’d fall asleep right now. With only three hours of rest last night I’m really tired.

Soupy Sales Was A Big Part Of My Childhood

That was the attraction. He really was putting on a show. And he was doing it live and virtually unscripted under the most rudimentary of conditions in a media just reaching puberty.

The Soupy Sales Show.jpgSoupy Sales died tonight. He was a comic genius–a term I do not throw around lightly. Though it’s unexpected for someone on the news to say this, he was a guiding force in what I do on-the-air.

I watched Soupy every afternoon on Channel 5. This caused constant conflict with my sister who had other viewing ideas in our one TV family¹.

Soupy’s show was done live from the Channel 5 studios at 205 East 67th Street.

I didn’t look that address up. Anyone around my age who grew up in New York City knows it. It was always said as “Two oh five” and it was the entry address for dozens… maybe hundreds of contests on Channel 5.

Soupy was on in the late afternoon and he was live. It was silly, sophomoric comedy performed with one off screen voice and a studio full of technicians whose laughter was part of the show. Soupy didn’t need a laughtrack. If something was funny all inhibitions were off.

Twenty some odd years ago I hosted the Easter Seal Telethon with Diane Smth. Pre-show we went to “Telethon School” in Las Vegas. As I was being brought around someone introduced me to the director.

“Geoff, this is Arthur Forrest,” he said.

I smiled.

“Artie Forrest?” I asked and smiled some more.

Artie Forrest was Soupy’s director and Soupy was always talking to him or about him on-the-air. Same thing with the make-up man, Carmen Gebbia and someone named Eddie Bezzares (sp?).

It’s forty five years ago, right? I remember the names. Indelible.

The show was live–an hour of shtick daily. But, of course, the rub was you couldn’t write an hour of shtick every day. Even if you could there was no budget on this show.

As awful as the material was it was treated like gold. The set-up for a one liner could take five or six minutes as Soupy went into comedic tangents and stage managers and cameramen giggled.

The show was for kids, but performed for and in front of adults. Much of what went on went on at two levels. Even as a kid I knew that. My job was to try and understand the stuff for adults. Who knows how successful I was (or wasn’t)?

There were a handful of characters Soupy dealt with all played by Frank Nastasi. He never appeared on camera. He was Pookie (a puppet), White Fang and Black Tooth (only a single clawed paw and furry arm was seen for either) and a zillion voices on the radio and telephone.

Often there would be a knock at the door. Soupy would walk over, open it and begin a conversation with whomever was on the other side. But, of course, we saw no one. The voice was Nastasi’s. The set-up to punchline had begun.

When he was in California Soupy threw pies with major celebs. In New York on this local kid’s show there were few guests and all the pies hit Soupy.

The scope of his job is more than I can fathom. He was on live every weekday and then, again, on Saturday with a more scripted and produced show. On Saturdays he even appeared in a pre-produced continuing detective serial as “Philo Kvetch.”

Soupy became hot nationally with a release of “The Mouse.”

Hey, do the mouse, yeah,

Hey, you can do it in your house yeah,

On the rug, or on the wall

If your folks get bugged do it in the hall

Do the Mouse yeah let’s do the mouse

Come-on do the mouse with me

It was not Soupy’s finest moment though he probably made a mint. He performed “The Mouse” on the Ed Sullivan Show! He hosted a live rock show at the New York Paramount.

Soupy never stopped working when he was delivering comedy. As he weaved along he’d spot openings to divert. That was the attraction. He really was putting on a show. And he was doing it live and virtually unscripted under the most rudimentary of conditions in a media just reaching puberty.

If you watch me on TV (thanks if you do) and you hear me talk to the director or one of the guys on he floor–that’s Soupy. If you hear me stop in the middle of a sentence and go off on a tangent, only to come back and finish my point–that’s Soupy too.

We never met. I wish we had. We spent a lot of time together.

¹ – How old school is that? One TV!

I Told A Friend To Get Out Of TV

I told her to get out. That’s advice I’d never given before–advice which came surprisingly easily.

next-generation-weather-satellite-goes-o.jpgI got a call yesterday from a friend. She’s a meteorologist and former intern I’ve helped with her career. She has reached a crossroads.

The job is no longer fun. Her company’s viability is questionable (as are some of their cost cutting practices now showing up on-the-air). She is being asked to do more with less–that less often being her own sleep! It’s not a good situation. She doesn’t see it getting better.

I told her to get out. That’s advice I’d never given before–advice which came surprisingly easily.

“There are going to be fewer, not more jobs,” I told her. “There will be ‘central casting’ where one meteorologist serves a bunch of stations.”

If asked tomorrow to do weather for Connecticut, Albuquerque and Grand Rapids, I could. Most on-air mets could. Looking out the window is overrated when you’ve got as many observational sources as we have.

Her small station is a prime candidate. A friend in Palm Springs tells me the NBC station there is already getting their weathercasts from someone at their sister station in Las Vegas. He wouldn’t have known if he hadn’t read about it in the newspaper.

There are tradeoffs. Two stations can’t be live at the same time. Some local forecasting quirks would have to be learned.

Mostly the public wouldn’t notice (as my friend the Palm Springs broadcast executive didn’t notice)–except the finished product would be more sterile. If you’re recorded, live interaction becomes a casualty. It’s the kind of fatal wound that bleeds slowly, but steadily.

I’m not sure broadcasters can afford the luxury of quality over cost. Many, like my friend’s employer, are upside down in their financing. Money to pay off notes trumps every other expense.

More-and-more this is what’s happening to local radio. One disk jockey can do a handul of shows every day if all the waiting between the songs is eliminated. It’s called voice tracking and it’s done because it costs less–not because it’s better. It decidedly is not better&#185!

Back to my friend. She sees her career as a dead end. If she stays, what is she staying for? It is an environment where company loyalty is a one way street.

She has other skills. I suggested she go with those and set up a small business in the community she’s grown to like. She’s in a relationship. That’s much more important than a boss who sees her as an interchangeable part and will always be looking for ways to let her go.

I’ve never given this advice before. I never thought I would. Most people don’t understand the financial pressure all media is under–not just print.

My friend does.

&#185 – If you really want to be depressed about the state of radio, read Jerry Del Colliano’s “Inside Music Media.” He is brutal in his assessment heavily leveraged companies have eviscerated local radio.

The Long Trip Home

I’m normally a huge Southwest fan, but they failed on this. No announcement was made when they moved the gate.

I’m home. Google says if I drove it it would have taken 43 hours covering 2,885 miles. I’ll keep that in mind as I look back on the 12 hour door-to-door trip.

My secretive friend called “Super Shuttle” to take me to LAX. He told them the flight, scheduled for 12:25 PM, and they offered a 9:15-9:25 AM pickup. That sounded awful early for a drive that normally clocks in under a half hour. I was at LAX two and a half hours before my flight.

I checked my bag at the curb. The skycap wrote Gate 14 on my boarding pass and pointed me in the right direction. The departure area was busy, but I found a seat.

LAX isn’t particularly WiFi friendly. There are few electric outlets. The WiFi service is “pay-per-byte.” I pulled out my BlackBerry and played around. I was in my own world as flights came and left.

Around 12:10 a young man came and asked me if I was on the Chicago flight? He was wondering why it wasn’t on the board at the gate and why it hadn’t been called. Good question. We went to another gate where we were told it wasn’t at Gate 14 it was at 4A.

I’m normally a huge Southwest fan, but they failed on this. No announcement was made when they moved the gate. It’s probable the move was made shortly after I headed there… maybe while I was heading there. There were a handful of us waiting in the wrong place! Without this lucky questioner I surely would have missed the flight–something I’ve never done in 40+ years of flying.

Southwest compounded their failure by not having information monitors. We had to wait in line and see a person to get the gate info.

Though I had an “A” boarding pass by the time I got to the gate the waiting area was empty. Nearly everyone else was on. I walked back to the only non-middle seat left. It was 20F in the non-reclining last row. On the aisle was a man who looked to be around 30. In his lap, Randy.

I’m a dad. I understand you can’t control small children–you wouldn’t want to. What follows is observation more than kvetching.

At 10,000 feet the first ding rang over the PA and Randy, nearly two years old, was moved to the middle seat. He was mostly quiet but squirmy. Me too. I pulled out my horse collar and tried to fall asleep.

I’m not sure how long I was unconscious when the pounding began. Randy was getting me with his feet and his hands. He meant no harm. In fact, he probably didn’t understand what he was doing. This continued intermittently for the next four hours or so. He did a little yelping as well.

Delayed Southwest flightWe landed at Chicago’s Midway Airport, waited a few minutes for a free gate and pulled in. I had about an hour between flights… well it was scheduled as an hour. The sign at the gate said otherwise.

Though I criticized Southwest for the earlier gate debacle they get a pass on this. Our flight to Hartford, last of the day, was being held for incoming passengers. I have been on the receiving end of this act of airline kindness in the past.

It was a bumpy ride as we passed over the disturbed weather that’s raining on Connecticut today. At one point the pilot asked the flight attendants to be seated and phone the cockpit when they were! Nice touch, but probably overly cautious. Let them err on the side of safety.

We landed in Hartford behind a Southwest plane from Las Vegas. Their bags came off first. That gave me the opportunity to run into and talk with my friend Harold and his wife Karen who were coming home from their daughter’s graduation (PhD, thank you) in Santa Cruz.

My drive home was uneventful though I was beginning to drag. I walked into my darkened house around midnight.

“Feels like you’ve been gone three weeks, doesn’t it?” Helaine asked this morning. Yup. Why is sitting in a seat so exhausting?

Did You Win?

This being Las Vegas’ airport you constantly see people running into people they know at the gate. “Did you win?” is asked about 99% of the time.

I am at McCarran Airport in Las Vegas. My inbound flight was fine. My outbound flight, originating in Reno/Lake Tahoe is about an hour late! As Helaine reminds me, it’s better for this flight to be late and my earlier flight on-time than vice versa.

This being Las Vegas’ airport you constantly see people running into people they know at the gate. “Did you win?” is asked about 99% of the time.

My flight… when it leaves… will take under an hour to get to Orange County.