We got a piece of real first class mail from the bank that holds our mortgage a few days ago. They wanted us to know we were a few grand past due on our real estate taxes.
Yesterday they followed up with a phone call. You know they were serious, the CSR was here in the states.
It’s all true. The Foxes who’ve never once had a credit ding of any type (because I am not allowed to handle money) were 90+ days behind on our property taxes.
You’ve got to follow this closely, because it makes no sense. The tax collector doesn’t change the address for tax bills at the time a property is sold. It happens all at once, once every year.
I called the tax collector’s office in Santa Ana to straighten things out.
“Parcel number, please?”
The woman on the other end of the phone couldn’t use my address to find it. I was instructed to call the tax assessor’s office.
Back to the tax collector, now with the parcel number. Everything was explained. We’re good now.
I’m looking at the original pages that came in the mail. They’re marked up with names, numbers and notes. The arrows I’ve drawn since high school, maybe earlier, are scattered on the page. This could pass for 1968 Geoff down to the doodles.
The check, including the next property tax installment, is in the mail. It was suggested, if I requested the county would offer clemency on any penalties or interest. This must happen a lot.
Excuse us while Helaine and I pull all our hair out by the roots one strand at a time!
Our Southwest Airlines credit card is being replaced, again. The new card gets a new number. EVERYONE we do business with on a regular basis must be told.
Maybe you remember the last time this happened? We were driving from Connecticut to California. We were in Lincoln, Nebraska when we got the call.
I’ve lost count how many times this has happened, but at least five. We expect Chase not to extend the expiration date, so this will have to be done again in about a year. Make it at least six times.
What we’ve learned through all this is EVERY website puts credit card number changes in a different place. Each requires different hoops be jumped through and that you understand their particular style of business English. Some changes will take seconds, others will follow long minutes of head scratching.
Part of the reason this stings so much is because each-and-every time this has happened it’s been because of how Chase (and other American banks) issue cards.
It’s my understanding the “Target Caper” couldn’t have happened in Europe or Asia. There, credit card issuers have spent a little money to improve security. Here in the states, their security ends up being part of my job!