We’re Back – We’re Still Not Satisfied

At 1:59 PM, a SNET lineman (using a line ‘borrowed’ from Qwset Diagnostics) called to tell us our phone service had been restored.

I am still having email discussions with the phone company’s PR person. I think there are weaknesses in their response to outages, and I want to see how/if they will be addressed.

We went through a situation that would have been much less worrisome and painful had SNET taken more proactive steps.

This topic is not finished.