Tag: telecommunications

Google Voice Is Almost Good Enough

I have no clue how it can be sustained for free, but I’m not claiming to be the smart guy here. I fly coach. The Google founders have a large luxurious jet.

I got an email from a friend yesterday. What was that thing where she could send text messages but not use her cellphone? The answer is Google Voice. It’s an interesting product that does a lot and stops short in a few functions that would make it a killer!

As with most of what Google does I’m not sure why they do this or where their money is made. It’s offered for free.

I have no clue how it can be sustained for free, but I’m not claiming to be the smart guy here. I fly coach. The Google founders have a large luxurious jet.

Google Voice starts simply by giving you a new, additional phone number. The number itself can be in your local area code or nearly anywhere else.

I got one for Stef with a Southern California area code with the thought she’d give it out and look local while Google Voice would sneakily (and freely) transfer the calls to her 203 cellphone. As far as I know she’s never used it.

The number comes with sophisticated voicemail which automatically transcribes messages to text and forwards them to you as a text message or email. The transcription is horrendous, but usually usable. The voice message is preserved just in case.

The Google Voice account can be set up to ring many separate phones from any incoming call. It would be nice if my friends with home, work and cell numbers used one Google Voice number. Instead of hunting them down all their phones would ring! So far none have used this–including me.

Like a cell phone Google Voice can be used for texting. If your cellphone has a data plan you no longer need a separate texting plan. It only handles text, not pictures. Too bad. I don’t know anyone who’s dropped their text plan for Google Voice’s free service even though it can be used from cellphones and computers.

All these things work. They work work reasonably well. Why aren’t they used? Is GV too kludgy… still lacking enough integration to make it an easy decision? Maybe. It still looks like a service designed by engineers for engineers.

Recently Google Voice released (and Apple finally accepted) an app to bring GV to iPhones. It was an immediate install for me!

It’s pretty slick, but every time you make a call through Google Voice it connects by first dialing through your cell account. Why doesn’t the Google Voice app use VOIP&#185? This one simple step could alter the cellphone landscape forever. You could buy a cellphone with a data plan only and no minutes or text plan.

Google Voice has loads of potential, but seems flawed in execution. Maybe that’s Google’s want. Maybe they don’t want it to be more popular than they’re capable of handling. More likely they’re showing what happens when a company gets big and products must satisfy too many managers and departments.

The difference between good and great isn’t that large, but it’s enough to inhibit use. Google Voice is good, not great.

&#185 – VOIP is voice over Internet protocol. It simply means calls are originated through the Internet and enter the ‘normal’ phone network late in the game. VOIP calls are data and shouldn’t use allotted cell call minutes.

Only Following Orders

Did you see former Attorney General John Ashcroft’s op-ed in this morning’s New York Times? My blood began to boil.

This is one of those stories where a very limited subset of the full facts are known to mere mortals like you and me. It seems the federal government asked the major phone companies for all sorts of data on phone customers. That would be people like you and me.

The phone companies rolled over like a collie waiting for a treat.

What kind of data? Who knows.

Did they allow the government to listen in? I wish I knew.

Whatever it was, it was probably illegal. The phone companies are now sweating because they’re being sued.

When the White House asks you to help in surveillance, do you say yes in spite of the law? What if you’re a big business and feel a significant portion of that will go away if you say no?

I say, “no.” Our personal liberties are among the most important rights granted in the Constitution.

Here’s what Ashcroft said:

Whatever one feels about the underlying intelligence activities or the legal basis on which they were initially established, it would be unfair and contrary to the interests of the United States to allow litigation that tries to hold private telecommunications companies liable for them.

You’ve got to suspect these telecom giants are lawyered to the teeth. They knew what they were doing. I was only following orders doesn’t work here… at least it doesn’t work for me.

I lived through the sixties and seventies. I still have a bad taste in my mouth about government surveillance, whether it be against Dr. Martin Luther King or war protesters.

Our government has worked so well for over 200 years because our rule of law is based on what’s written, not who is elected.

Oh… did I mention, John Ashcroft is now a lobbyists for the telecommunications industry?

A Quick Glance At The Future

I went out to dinner last night with Noah Finz. He’s our sports director at the station, a very nice and smart guy, but a technophobe.

We got to talking about where technology is going, especially as it concerns communications. I was surprised at how interested he was… or how well he feigned interest.

With that in mind, I thought I’d write a little about where I see things going. Please remember, the past has taught us it’s really tough to accurately predict the future. This is even tougher than weather prediction because this part of the future will not replicate past events. And, remember these predictions are coming from someone who loves technology. I’m trying to hold back my bias.

To me, the key to the future is not in speedier processors nor more memory and storage, though certainly those things will enter the picture. The big deal is bandwidth. It is the 500 pound gorilla in the room.

Bandwidth limitations is why you ‘only’ receive 150 TV channels. Bandwidth bottlenecks are why your computer often waits while it is plucking data off websites or the Real player takes so much time caching those first few seconds of video before it starts to play.

With enough bandwidth, television can become a one to one medium – unlimited video on demand. Any show or any video source can be run when you want it. Desperate Housewives Tuesday at 8:41 AM. Why Not?

Already, even if you’re not in their home market, you can still watch your favorite baseball team play, because nearly all the games are available over the Internet. CPTV, here in Connecticut, sells a package of UCONN women’s basketball games for out-of-towners with high speed Internet access.

The radically changes the paradigm of commercial television. Without a mass audience watching the same commercial at the same time, television begins to lose its unique sales appeal. There will have to be another way to pay for this.

It could be commercials, maybe a subscription, or maybe both. We’re not limited by what we’ve seen in the past. Sending video as a digital stream rather than analog allows for the integration of other info.

This ability to receive the programming you want, when you want it, will turn television into a narrowcast medium rather than its current broadcast model. There is a demand for shows on knitting or cars or computers or… well you get the idea. Those sharply targeted programs&#185 will steal audience from today’s broadcasts.

In the pre-cable days there were a lot of shows that, today, look like they were ‘going through the motions’ to fill the time. I’m afraid we’ll look back at what’s on TV now in the same way, as soon as the floodgates open in this new communications world.

The days of high production cost TV production are limited. Gresham’s economic laws will be seen affecting TV. We’re already seeing some of that as networks run more ‘cheaper to produce’ reality shows and re-run more of primetime TV.

Is there a long term viable business model for shot-on-film hour long dramas? I’m not sure.

Today, local television stations serve two general purposes. They produce and distribute local programming, like news, and they act as a distribution channel for nationally networked and syndicated shows. With video on demand, I can’t see why these program producers will need local stations.

Local stations will be forced to be local stations. Those who don’t will be marginalized out of profitability. This has happened in radio over the last 40 years.

That doesn’t mean the economic model of local TV is gone. It just means stations will have to better understand how to produce more content for local consumption. I also think they’ll have to shift their focus from producing programming to fill their air time to being producers of programming for anyone who will distribute it.

Today’s TV stations will have to turn out video streams the way Chinese companies, like Twinhead, turn out laptops. The majority of Twinhead’s products are produced for others with other people’s brands on them. You might be using one now, with no way to tell. Twinhead’s expertise is production… as is today’s TV stations.

A newspaper in Wilmington, DE is already producing video webcasts of local news. The New York Times is expanding their multimedia content online. I think, in the mature model, newspapers will provide the news and a company with video production expertise will package it for them.

All this is happening and we haven’t even hit our stride as far as bandwidth is concerned. My cable modem at home now brings in data nearly three times as fast as it did a year or two ago. It’s getting to the point where it will soon become faster than my home network can handle!

The price of this bandwidth will do nothing but fall for the foreseeable future. There are many factors at work here.

First, there is the onrush of technology which promises to deliver bandwidth wirelessly. That should add another level of competition for the cable and legacy phone companies.

Next, there is a vast network of ‘dark’ fiber – glass lines that have loads of capacity but have never been used. My guess is, the intercity capacity of unlit fiber is a multiple of what’s currently in use.

The people who really need to be worried are the incumbent wireline phone companies. More bandwidth is their enemy. Already they are facing competition from broadband VOIP companies like Vonage, with cable companies jumping in.

When there are wireless access ‘clouds’ of connectivity over most areas, portable VOIP phones will trump cellular and wired phone networks with cheap and probably unmetered, flat rate, phone service.

It is a very exciting, very different world of telecommunications that’s right around the corner.

&#185 – I am having trouble using the word program here because it describes something that might not be. When content becomes very narrow and the viewer becomes very focused on its content, the formality of a ‘program’ may vanish altogether.

Long Distance – My Short Story

Helaine went to place a call to Hartford a few minutes ago. Instead of connecting, she heard a message saying our number had been disconnected. You read right – not the number we were calling – our number had been disconnected!

I tried by placing a call to my cell phone. No problem. Then I called my folks in Florida. Again, without problem. So I called the area code 860 number Helaine had tried and sure enough, there was the announcement.

It didn’t take me long to realize intrastate and interstate long distance are treated differently and maybe there was a screw up with ours. Between cell phones and Steffie’s VOIP&#185 service, and our really large local calling area, we hardly ever call long distance in the state.

Our long distance service has been handled for years by GTC Telecommunications. Who knows who they are? I had never heard of them. But for years we had been getting our long distance for 4.9&#162, painlessly.

Then, one day while looking at their website I noticed they were advertising long distance for 2.9&#162 per minute. I called, asked to be switched, and I assume the problem started then.

After waiting on hold for about 5-10 minutes Keith answered. I asked at the end of the call, but guessed from his first words, that Keith was in India. Though he was able to take care of the problem, and he did speak English perfectly, there were communications problems because he doesn’t speak American English.

There are phrases and ironic statements that we all use all the time which were… well, they were foreign to Keith.

At the end of the conversation he told me I’d have to call my local phone company and tell them I needed my intrastate carrier changed to ‘pic code 0333.’

No sweat.

I picked up the phone and called SBC, my ‘local’ phone company. I have accented ‘local’ because, until recently, we had our own lovely, local, responsive phone company – SNET.

SNET was the classic non-Bell local phone company, covering the vast majority of Connecticut. A few years ago, in a deal that richly rewarded their top management, SNET was sold to SBC. My phone still works, but now I’m a little jerkwater customer far away from SBC’s Texas home office. Before Connecticut was SNET’s only business.

SNET was sold, we were told, because they couldn’t compete in this increasingly complex world of telecommunications. Now, if business is bad somewhere else in SBC’s system, our bill goes up here.

After working through the voice mail tree (some options have recently changed – right) a pleasant woman with a Texas accent picked up the phone. I assume that used to be a Connecticut job. I explained my problem and read her the pic code – 0333.

“We use codes with letters” she responded.

Luckily, the carrier for my intrastate service was the same as the working carrier for my interstate service. She says it will be fixed before the close of business today. There was a $2.60 charge for switching, but considering someone dropped the ball in this mess, she waived the fee.

She couldn’t have been nicer… even though she tried to upsell me some services before I could hang up.

The sad part is, years ago this was a big deal. Long distance was a much larger line item. Now, with cell phones and Steffie’s VOIP service, we make many fewer long distance calls with our wired phones. Most months we’re under $20 – closer to $10, for long distance.

There are people at work who don’t have wired phones at all. Maybe someday soon, we’ll join them.

&#185 – VOIP is Voice Over Internet Protocol. Instead of having a real connection between two phones having a conversation, the phone call is digitized and sent as packets through the Internet or other data network. It is much cheaper to provide that standard phone circuits (called POTS for Plain Old Telephone Service). Steffie’s phone has unlimited calling in Connecticut for $10 a month – with voice mail, caller ID and anything else you could imagine in a phone. It is why GTC can afford to route customer service calls to India and what SBC’s executives have nightmares about every night.