Remember my long distance problems? My service was broken, then fixed and now… now I’m in a real pickle. How could things deteriorate so quickly, so totally? And yet they have.
I have plenty of time to tell you the story because I am on hold, again, waiting for the next available agent at GTC Telecom. My call is important – though not important enough to hire people to answer all the calls.
Recapping, a few weeks back I lost all in-state long distance service. A call to GTC told me how to fix that by calling my local phone company and whispering the magic letters. It worked OK, just not in the direction I wanted. I lost ALL long distance service, in and out-of-state.
Another call to GTC instructed me what to tell my local phone company to really fix the problem. I had long distance service again. I was a happy camper.
Then, this week came the letter from Sprint welcoming me as a customer! Uh oh. Who signed me up with Sprint?
Sprint, as it turns out, is the underlying carrier for GTC. I don’t claim to be a telecom genius but I think GTC buys in bulk and resells to folks like me. My calls go through Sprint but are billed by GTC.
For the past three days I have attempted to get in touch with GTC. The first time I got an announcement telling me not to even bother holding on and got summarily disconnected. The next time I did get connected but ran out of time before I reached a human. I waited until later that night, between newscasts when I’d have some free time. By the time I finally gave up the phone’s timer said I’d been waiting 61 minutes.
Right now I am on hold again. The readout shows 19 minutes.
Thankfully, at work I have a speakerphone. This makes the wait nearly acceptable. I can do other things, like write in the blog.
While waiting the last time I looked at GTC’s website.
Hold on! That’s what they told me to do… and what I did.
The same few songs keep repeating on GTC’s hold system. It’s some new age psychological torture.
Twenty six minutes now and smoke is pouring from my ears.