Friday, while waiting in Las Vegas for our delayed flight to Hartford, I tracked the plane using my laptop computer. Las Vegas, like many airports has wireless Internet access¹.
As our 737 made its way from Reno, I wondered how this access to up-to-date knowledge affects the airlines?
Years ago they could, and did, lie about flight status. That was especially true during the days when they were more worried about passengers retreating to another carrier for an earlier departure. With severe penalties for itinerary changes, we can’t do that anymore.
Today, there’s no need to suffer in silence at the airport. With a PC or cameraphone you can get the word out to the world. I know this as a fact because I’ve just heard from my friend Bob.
Bob is flying to Talahassee, FL from Penn State. Well, he was flying. Awful weather has stranded him, and others, at the Atlanta Airport. He’s not sleeping yet, but his sneakers are off.
Are passsengers forced to sleep on the floor in the terminal? Judge for yourself. The image isn’t the best, but it makes the point.
In case you’re wondering, at 3:30 AM on a night like this with passengers all over the floor of the terminal, the PA announcements still get made, loudly apologizing every twenty minutes that the hotels are sold out!
Of course with wireless Internet access it’s possible to check and make sure they’re not lying about the hotel situation. Sleep tight.
¹ – Access was free in Hartford and Las Vegas, but $9.95 for the day from “T-Mobile” at Bob Hope Airport in Burbank.