I just left my friend Bob voice mail. I knew what I wanted to say, but added something toward the end and went off on a tangent. Can I get a do-over?
Both voice mail and email call out for the ability to reel in what you’ve just done.
Email, specifically is very bad at conveying nuance – so a clever turn of phrase can be perceived as the equivalent of dropping the f-bomb. I try and avoid it, but I get emails from others that convey more emotion than the sender thinks he’s included, all the time.
So, if you’re the designer of the next generation of voice mail or email, include that do-over button – would you?