I had no idea if Helaine had attempted a $121.17 charge at a variety store so I called her.
Yup, it was her purchase. It was blocked.
I texted back a confirming “1” and told Helaine to try again.
You know that line they sent me, “You can use your card with confidence?” No, you can’t.
With Helaine in one ear I made the international circuit of customer service operators finally ending up with ‘no accent’ Karl. Whether Karl fixed the problem or it fixed itself I’ll never know, but the $121.17 charge did finally go through.
This is not my first time to the fraud prevention rodeo. Most of the time it’s a false positive on Chase’s part, as it was today. Each time I say there must be a better way. There probably is, but my time is free to Chase. They have little incentive to make my life easier.