Helaine went to use our Chase Southwest Airlines Visa this morning and — REJECTED.
We had no warning. We had no notice from Chase. They just turned it off.
This is the fifth time!
Your card shut off in the past? Would you leave a comment telling me how many times? I’m really curious.
Helaine called and spoke to someone in the security department. I’m guessing he’s in Costa Rica because of his accent and because I’ve spoken to Chase call center operators there before.
This morning, a little after 6:00 AM while we were sleeping, someone purchased a $10 Petco gift card using our account. A moment later they went back and cancelled their own order.
My account had been sniffed! Someone was checking the number to make sure it was valid. The $10 was just a test. We passed.
Here’s where we get into the weeds. Chase is very diligent with this kind of fraud because they, not me, are on the hook for it. I’m guessing they’re less worried about checking accounts, where the consumer is often left holding the bag.
A few years ago when this happened the Chase agent tried to tell me they were doing this for my protection. No, no, no. My liability is zero (in most cases) by law.
Our card remains shut down, except in California. Tomorrow a new card arrives. Then the hassle begins!
We will have to go through our long list and change the account info for anyone who charges to our card. It’s an hours long process. No two businesses handle card number changes the same way.
So, why do we keep this card which seems attached to trouble? Through a quirk in our spending habits when Stef was in college and again this year, Southwest’s frequent flier program has been especially lucrative.
We have asked Chase to compensate us for this imposition by waiving their fee for the next year. This charge they shouldn’t reject.