This started a few days ago. Our AT&T/Uverse connection began shutting down for no apparent reason.
Sometimes it was a few seconds or a minute. Later it stretched out to a few minutes. No rhyme nor reason. All the modem lights were blinking as if it was all OK.
I spoke to an AT&T tech last night. An ‘in home’ tech was dispatched today. Four hour window. He was here 3:30 in.
Everything was working when he got here. He wanted to swap out my modem, but the system wouldn’t let him. Intermittent problems suck.
He called for an ‘outside’ repairman to check my fiber interface. I had to go, but he didn’t need me.
When I returned a Sharpied note inside the box said it had been swapped. My dad said service stopped when the guy began the repair. It never came back.
My problem had been fixed until it was broken!
This evening I spent 45 minutes on the phone with JC in the Philippines. Booting AT&T’s modem takes a L-O-N-G time. Three boots while on the phone. Once before.
We tried valiantly, but couldn’t resuscitate it.
Christmas Miracle 2014 — AT&T is sending a tech Christmas morning.
Meanwhile, no Uverse means no Internet and no TV!
John and Veronica next door have lent us their WiFi. Helaine’s on that upstairs. Based on WiFi they are Arcadia Fire fans.
Let me add, great neighbors are hard to find. John, Veronica and their three kids are great neighbors.
My dad’s iPad wouldn’t connect, but he’s reading a book he brought with him.
I’m on my laptop. It and my tablet are online… I can’t tell you how.
It’s tough to quantify how important the Internet seemed when it was gone. We’d go a little crazy if removed from it, even for this one evening.