In 2008 with Gates leaving daily life at Microsoft Todd Bishop of the Seattle Post Intelligencer was granted an interview. To prepare he read through Bill Gates’ emails made public after a trial.
In one Gates complained loudly about his experience on Microsoft.com. The site was slow and confusing. He never accomplished his objective.
Gates sounded like a real user–you or me. His trip to Microsoft.com sucked simply put and he documented his grief in intricate detail and with obvious anger.
The interviewer showed Gates the email and asked if he remembered it?
‘”What do you think I do all day? Sending an e-mail like that, that is my job. That’s what it’s all about. We’re here to make things better.”
That’s a better Bill Gates than I expected.