Comcast And My Parent’s HDTV

My parents are still watching standard definition TV, even after a visit from a Comcast installer. It’s frustrating enough to require an email from me to Comcast’s corner office.

Dear Mr. Roberts,

I am writing as both a shareholder and customer, but mostly as a son on behalf of my parents, Harold and Betty Fox of (redacted), FL.

Recently, my folks ordered HD DVR service from Comcast. Today, your Comcast installer told them the proper way to use the system was by tuning their TV to Channel 3. In other words, they were told to use the internal modulator in the DVR and the internal tuner on their TV. This method is only capable of delivering standard definition television, not HDTV. Only by using a DVI cable or 3 composite video cables, could they have actually received an HDTV picture.

They didn’t know this, but your installer surely should have.

I am disappointed for my parents, who have not gotten what they paid for. I am disappointed as a shareholder that installers aren’t better trained. Considering the fierce competition from satellite, I would have expected a better outcome on what should be a high priority product.

Any assistance from Comcast to correct this problem will be greatly appreciated.


Geoff Fox

ps – Comcast’s system prevents me from sending this directly to the proper department. I hope you can forward it on my behalf.

I’ll let you know if anyone responds.

Blogger’s note – Comcast to the rescue. Here’s the follow-up.

2 thoughts on “Comcast And My Parent’s HDTV”

  1. The response was almost immediate they had a supervisor call to apoligise and had the serviceman here in 10 minutes. I now have genuine HD, Dad

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