I was asleep when Helaine answered the call from Chase. They’d just gotten a $2,000 charge from an overseas website. It didn’t fit our spending pattern and had been declined, but Chase wanted to make sure.
Make no mistake, Chase is protecting Chase. Any benefit to me comes when our interests are coincidentally aligned. I believe “your call is important to us,” is about as much commitment as they want.
Good or bad our credit card company gets a lot of info from our purchases. We use one card for everything. They know a lot about the Foxes.
At 2:00 PM the card will be shut down. Tomorrow a new card will be delivered. Chase takes a lot of the responsibility. We did nothing wrong, but we’re responsible for some work too. We’ll have to find everyone who regularly bills our card and let them know.
While Helaine was out making the last of our allowed purchases the very nice (I mean very, very nice) American based woman from Chase, Theresa Gonzalez, called. She was checking to see if she could throw the switch? It gave me a chance to ask how they knew.
The online merchant itself was legit. The trigger was the large amount going out-of-country. It didn’t fit our pattern (my words, not hers).
This is a downside in our mobile and connected society. I absolutely feel Chase knows too much. I’m not sure how they could do business otherwise.
The alternative is giving up the convenience our credit card society affords us. I definitely don’t want to do that.