I made one of those calls a few minutes ago. “Call wait time 13 minutes,” was the disembodied voice’s advisory. No problem. I threw the call on speaker, put the phone at my side on the sofa and listened to the finest in synthesized, nondescript, repetitious music on hold.
Every few minutes a voice came on reminding me how they were doing their best. Uh huh.
Finally as my thirteen minutes was expiring a human voice. “Hi, this is Ron. How can I help you?”
I made a mad dash for the phone, picked it up and pressed the button to hide the keypad and take it off the speaker… except I missed and hit “End” instead!
I’m on hold again and nine minutes in. Wait time is still 13 minutes. I’m an idiot!