I had to call my mortgage company today. Should I say who? It’s Citi.
Not a big deal. Some paperwork they normally get from my town mysteriously came to me too. No harm, no foul.
As our conversation ended the difficult-to-understand man on the other end of the line asked to “verify” my email address.
Whoa. Hold on. They don’t have my email address. They didn’t want to verify it. They wanted to obtain it!
“You tell me my address,” I said, “and I’ll verify it’s correct.”
Oops. He didn’t have a scripted answer to respond.
Years ago, before the do-not-call list existed, the New Haven Register used to do this too. “I’m calling to see if you got your copy of the New Haven Register this morning,” the caller would say. If you told them you weren’t a subscriber (I was/am) they’d begin the sales pitch.
A word of advice to Citi. Be honest. My understanding is, it’s the best policy. It would be a refreshing change.