I love my TriCaster. Let me say that upfront. It’s my control room. Without it, no studio. Its power can’t be overestimated.
And the people from TriCaster (NewTek is the actual company) have been very nice to deal with. Unfortunately, my expertise comes from too much dealing.
Today I spent the better part of an hour online with two guys who can help me. We talked mostly about macros.
Macros are created by recording my keystrokes. I then go back and edit, often adding short pauses to allow my machine to keep up. A macro should playback exactly as recorded.
They should. They don’t.
We shared screens so the guys in Texas could watch. They seemed to get it. They want to make it right. I hope they do, please.
Overnight I sent 1.1Gb of files to the home office. They can now replicate my setup exactly.
The only way I can control my show while standing in front of the camera is with macros. They’ve got to do what they’re supposed to do and consistently or they’re not much use.