I am at work but just spoke to Helaine. She says the cable modem is now totally unusable. I ran a test on dslreports.com which visually confirms what she’s seeing.
She asked that I call Comcast. After waiting on hold for 15 minutes (tonight they do have an announcement every few seconds telling me my call is important… though not important enough to staff the place with enough operators) I got a customer service rep.
Yes, they know they have a problem. Yes, it’s a Cisco router – somewhere local in Connecticut. They’re expecting it… no it’s there. They’re installing it and it should be back to normal late tonight or early tomorrow.